Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Murillo

Stamford,CT

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Service Leader

Bartaco Stamford
06.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Chef Consultant

Lady Wong
01.2023 - 05.2023
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Placed orders to restock items before supplies ran out.
  • Maintained well-organized mise en place to keep work consistent.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.

Server, Floor Manager

BarRita
03.2022 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Chef De partie, Sous Chef

Bachour
06.2020 - 03.2022
  • Maintained well-organized mise en place to keep work consistent.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Maintained up-to-date knowledge of current culinary trends and techniques.

Cook II, PBX Operator

Faena Miami Beach
10.2018 - 03.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Created and maintained company phone directory with current extensions and staff information.

Pastry Cook III

Mandarin Oriental
04.2016 - 03.2017
  • Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists
  • Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures
  • Develop and maintain positive working relationships with others and support team to reach common goals.

Hostess, Waitress and Bartender

Chili’s Grill and Bar
11.2011 - 04.2016
  • Immense ability to address guest needs promptly
  • Handled delicate situations in a professional manner
  • Quickly recorded transactions in MICROS system to deliver prompt service.

Quick Service Food & Beverage Hostess

Walt Disney World Resort
01.2013 - 05.2013
  • Delivered exceptional guest service daily in a fast pace diverse environment
  • Ability to manage multiple tasks and work well under pressure.

Education

Bachelors on Business studies -

Johnson And Wales University

Associates of Science in Baking and pastry. -

Johnson and Wales University

Masters Program -

Nova Southeastern University
05.2024

Skills

  • Phone etiquette
  • Excellent planner and coordinator
  • MS Office knowledge
  • Fluent in English and Spanish
  • Problem-solving
  • Time management
  • People-oriented
  • Team Player
  • Adaptability
  • Exceptional communication
  • Emotional intelligence

Timeline

Service Leader

Bartaco Stamford
06.2023 - Current

Chef Consultant

Lady Wong
01.2023 - 05.2023

Server, Floor Manager

BarRita
03.2022 - 12.2022

Chef De partie, Sous Chef

Bachour
06.2020 - 03.2022

Cook II, PBX Operator

Faena Miami Beach
10.2018 - 03.2020

Pastry Cook III

Mandarin Oriental
04.2016 - 03.2017

Quick Service Food & Beverage Hostess

Walt Disney World Resort
01.2013 - 05.2013

Hostess, Waitress and Bartender

Chili’s Grill and Bar
11.2011 - 04.2016

Bachelors on Business studies -

Johnson And Wales University

Associates of Science in Baking and pastry. -

Johnson and Wales University

Masters Program -

Nova Southeastern University

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Patricia Murillo