Johanelly Reinoso
Bronx,New York
Summary
Diligent Service leader skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Leader
Johanelly Reinoso
09.2018 - Current
- Communicated with managers of other departments to maintain transparency.
- Maintained OSHA standard safe and clean environment.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- have experience in chipforce and online trackers.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- I have experience doing inventory.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- handled cash and daily transaction report.
- Have 4 years of experience as a manager.
Education
No Degree - Business Administration
BMCC
Manhattan, NY10.2027
Skills
- Guests Services
- Email and Phone Etiquette
- Customer service and support
- Teamwork and Collaboration
- Strong Work Ethic
Certification
- ServSafe Food Protection Manager Certification Examination.
- FSC- ML-NY-New York City Dept. of Mental Health & Hygiene.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Leader
Johanelly Reinoso
09.2018 - Current
No Degree - Business Administration
BMCC
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