Rubi Cruz Silva
Columbus,OH
Summary
Proven leader with a track record of enhancing customer satisfaction and fostering team collaboration at Chipotle Mexican Grill. Skilled in complaint resolution and team management, I excel in fast-paced environments, driving service excellence and operational efficiency. Demonstrates strong organizational skills and a commitment to continuous improvement, ensuring high-quality guest services and support.
Overview
5
5
years of professional experience
Work History
Service Leader
Chipotle Mexican Grill
07.2022 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
Camp Counselor
Westerville Community Center
05.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Childcare Worker
Westerville Community Center
04.2022 - 08.2022
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved emotional well-being of children through providing consistent support and empathy in various situations.
Crew Member
McDonalds
07.2021 - 02.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Waitress
Charritos Restaurante Taqueria
06.2019 - 05.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Associate Of Applied Science - Social Work And Human Services
Columbus State Community College
Columbus, OHHigh School Diploma -
Tree of Life
Columbus, OH05.2022
Skills
- Team Management
- Exceptional communication
- Coaching and Mentoring
- Financial Acumen
- Customer service excellence
- Complaint resolution
- Organization and recordkeeping
- Strong Work Ethic
- Time Management
- Problem-solving abilities
- Reliability
- Excellent Communication
- Customer service and support
- Organizational Skills
- Active Listening
- Valid Driver's License
- Activity Planning and Leadership
- Peer Mentoring
- Guests Services
Languages
Spanish
Native or Bilingual
Timeline
Service Leader
Chipotle Mexican Grill
07.2022 - Current
Camp Counselor
Westerville Community Center
05.2022 - 08.2022
Childcare Worker
Westerville Community Center
04.2022 - 08.2022
Crew Member
McDonalds
07.2021 - 02.2022
Waitress
Charritos Restaurante Taqueria
06.2019 - 05.2020
Associate Of Applied Science - Social Work And Human Services
Columbus State Community College
High School Diploma -
Tree of Life
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