Coral Young
Millville
Summary
Personable and dedicated worker with a proven ability to lead teams and deliver exceptional service. Strong communication and problem-solving skills complement a deep understanding of customer satisfaction and effective team leading. Committed to fostering a collaborative and efficient work environment that drives positive impact and enhances overall performance. Passionate about empowering team members to achieve their best while consistently exceeding customer expectations.
Overview
4
4
years of professional experience
Work History
Service Leader
Hannaford
Uxbridge, Massachusetts
04.2022 - Current
- Executed customer service responsibilities, including greeting customers, addressing inquiries, and resolving complaints.
- Trained team members to enhance performance and improve service standards.
- Oversaw cash register activities, facilitating accurate processing of various payment methods.
- Streamlined communication processes by efficiently handling and redirecting phone calls.
- Directed daily operations to maintain workflow efficiency and uphold safety standards.
Drink Maker
Mendon Nutrition
Mendon, Massachusetts
10.2024 - 02.2025
- Guided customers in selecting beverages tailored to dietary preferences.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
- Delivered exceptional customer service by fostering engaging conversations with guests.
- Executed opening and closing procedures, ensuring thorough sanitation tasks before and after each shift.
- Managed phone order processing and ensured timely preparation of orders.
- Executed daily cleaning tasks, including sweeping, mopping, and counter maintenance, to enhance customer experience.
- Developed and shared social media content to support customer interaction and inspire new specialty drink concepts.
Education
High School Diploma -
Uxbridge High School
Uxbridge, MA05-2023
Psychology
Bay Path University
Longmeadow, MAAssociate of Science - Environmental Science
Community College of Rhode Island
Warwick, RISkills
- Customer service
- Employee training
- Teamwork
- Phone etiquette
- Problem-solving
- Work under pressure
- Multitasking
- Organization
- Handling payments
- Performing audits
- Strong work ethic
- Reliability
Accomplishments
- Employee of the Month, Hannaford, 2024
- Introduction to Sharks, Taipei Medical University
- American Citizenship Award, Certificate awarded for outstanding leadership, volunteer work in the school and community, and respectful behavior towards others, 2023
- Certificate of School Committee Recognition, Awarded for founding a student-led mental health club and improving school culture by promoting awareness and fostering support and acceptance, 2023
Timeline
Drink Maker
Mendon Nutrition
10.2024 - 02.2025
Service Leader
Hannaford
04.2022 - Current
Psychology
Bay Path University
Associate of Science - Environmental Science
Community College of Rhode Island
High School Diploma -
Uxbridge High School