Open To Work
William Beale
Waldorf,Maryland
Summary
Results-oriented service leader specializing in customer satisfaction and team development. Demonstrated expertise in operational efficiency and service quality, enhancing team performance and fostering customer loyalty. Skilled in training, problem-solving, and optimizing operations in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle Grill
Baltimore, Maryland
01.2026 - Current
Delivery Associate
Talento Services
Frisco, Texas
10.2024 - 01.2026
- Delivered packages safely and timely to designated addresses within assigned territory.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Loaded and unloaded packages while ensuring compliance with safety protocols to promote secure handling.
- Communicated with customers regarding delivery schedules and address changes effectively.
- Delivered friendly customer service to enhance client satisfaction during package interactions.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Notified customers prior to arrival of goods or services at their locations.
- Navigated routes with relevant map programs and GPS systems.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
Service Leader
Chipotle Grill
Baltimore, Maryland
08.2022 - 05.2024
- Supervised daily operations to ensure efficient service and quality food preparation.
- Implemented training programs to enhance team performance and customer engagement.
- Developed training program for new team members on company standards and operational procedures to ensure compliance and efficiency.
- Coordinated team schedules to optimize staffing during peak hours and events.
- Addressed customer complaints swiftly to enhance satisfaction and foster loyalty.
- Oversaw inventory management to maintain optimal stock levels and minimize waste.
- Maintained cleanliness and organization of the restaurant environment consistently.
- Guided hiring process by interviewing candidates to determine suitability for open position.
- Submitted food orders to maintain adequate inventory levels in restaurant
Delivery Associate
Confident Smiles
Waldorf, Maryland
08.2019 - 08.2021
- Supported dentists with various dental procedures and techniques.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Informed patients on oral hygiene practices and post-treatment care to enhance recovery and health.
- Coordinated appointment scheduling and maintained patient records for seamless operations.
- Managed appointment scheduling and patient records efficiently.
- Assisted during dental procedures by passing instruments and holding suction devices to support dentist workflow.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Dental Assistant
Dr. Reginald Salter & Associates
Waldorf, Maryland
05.2015 - 08.2019
- Facilitated patient comfort and care during dental procedures, enhancing overall patient experience.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Supported dentists with various dental procedures and techniques.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Prepared treatment rooms and sterilized instruments for clinical use.
- Informed patients on oral hygiene practices and post-treatment care, promoting long-term dental health.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Coordinated appointment scheduling and organized patient records, ensuring smooth clinic operations.
- Communicated effectively with patients to address concerns and inquiries.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Education
High School Diploma -
Kings Christian Academy
Callaway, MD05-2019
Some College (No Degree) - Sports Management
Morgan State University
Baltimore, MDSkills
- Customer service
- Customer relationship management
- Service quality assurance
- Operational efficiency
- Inventory management
- Staff scheduling
- Team leadership
- Training and development
- Team development
- Workplace accountability
- Problem solving
- Attention to detail
Certification
- DOT Certification
- SafeServ Certification
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$20/hr - $30/hrTimeline
Service Leader
Chipotle Grill
01.2026 - Current
Delivery Associate
Talento Services
10.2024 - 01.2026
Service Leader
Chipotle Grill
08.2022 - 05.2024
Delivery Associate
Confident Smiles
08.2019 - 08.2021
Dental Assistant
Dr. Reginald Salter & Associates
05.2015 - 08.2019
High School Diploma -
Kings Christian Academy
Some College (No Degree) - Sports Management
Morgan State University