Kaye Robinson
Trenton,NJ
Summary
Adept at navigating complex financial transactions and fostering robust client relationships, I excelled at Conduent Business Services by enhancing transaction accuracy and customer satisfaction. Leveraging skills in transaction processing and CRM software, alongside a knack for detailed-oriented problem-solving and professionalism, I significantly contributed to operational excellence and client loyalty.
Overview
12
12
years of professional experience
Work History
Senior Transaction Processor
Conduent Business Services
Hamilton , NJ
04.2013 - 03.2024
- Resolved discrepancies in transactions by researching and reconciling data from multiple sources.
- Assisted customers with processing payments, deposits, transfers, and other banking inquiries.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Provided support for internal auditing procedures related to financial transactions.
- Monitored transaction logs to ensure accuracy and compliance with established policies and procedures.
- Remitted and settled funds using account system programs and networks.
- Accepted payment on accounts.
- Managed cash flow activities including reconciliation of accounts receivable and payable ledgers.
- Investigated complex problems related to financial transactions and provided solutions.
- Processed large volumes of financial transactions using various software applications.
Pharmaceutical Sales Representative
Pathfinders Staffing
Lawrenceville, NJ
03.2012 - 04.2013
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Scheduled appointments with medical professionals to sell specific products.
- Assessed client needs and sold appropriate products.
- Delivered product samples to healthcare professionals, ensuring compliance with regulatory standards.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Utilized CRM software to track customer interactions, sales, and feedback.
- Provided exceptional customer service and follow-up to ensure satisfaction and repeat business.
- Maintained accurate records of sales activity using CRM software systems.
Education
Associate of Science - Nursing
Mercer County Community College
Trenton, NJ05-2027
High School Diploma -
Trenton Central High School
Trenton, NJ06-2001
Skills
- Invoice verification
- Transaction processing
- Payment processing
- Data confidentiality
- Banking
- Invoice management
- Multitasking Abilities
- CRM software
- Detailed Oriented
- Self motivation
- Interview applicants
- Quality control
- Professionalism
Timeline
Senior Transaction Processor
Conduent Business Services
04.2013 - 03.2024
Pharmaceutical Sales Representative
Pathfinders Staffing
03.2012 - 04.2013
Associate of Science - Nursing
Mercer County Community College
High School Diploma -
Trenton Central High School
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