Laurie Wallace
Appleton,WI
Summary
Although I haven't been back in the workforce long, it is refreshing to be working again. I pride my self on being motivated, dependable, accurate, and working within company guidelines. I look forward to the opportunity to speak with you regarding how my skills can be of value to your company.
Overview
1
1
year of professional experience
Work History
Transaction Processor III
Conduent Business Services
, IN
08.2023 - Current
- Performed data entry of customer transaction information into the company databases.
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Adhered to HIPAA regulations when handling confidential patient information.
- Interpreted medical reports to apply appropriate CPT-4 codes.
Business Software Administrator
NEP, Inc
Appleton, WI
05/02/92 - 07/10/09
- Provided guidance, mentorship, and support to newly hired administrative, service, and sales staff.
- Developed educational materials for staff on various topics related to quality improvement initiatives.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Fox Valley Lutheran High School
Appleton, WI05-1985
Skills
- Transaction Processing
- Invoice Verification
- Data Confidentiality
- Customer Service
- Proofreading
- Dependable
- Detail oriented
- Organized
Timeline
Transaction Processor III
Conduent Business Services
08.2023 - Current
Business Software Administrator
NEP, Inc
05/02/92 - 07/10/09
High School Diploma -
Fox Valley Lutheran High School