Ka Yee Liu
Clarksboro,NJ
Summary
Proven track record in customer service and bilingual communication, demonstrated at Wild Ginger Restaurant and Idea Asian Restaurant. Excelled in high-pressure environments, enhancing customer satisfaction through exceptional service and language skills. Skilled in Microsoft Excel and PowerPoint, with a strong foundation in time management and organizational abilities. Achieved significant positive feedback by leveraging patience, empathy, and bilingual capabilities in English and Chinese.
Overview
5
5
years of professional experience
Work History
Cashier
Wild Ginger Restaurant
10.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Waitress
Idea Asian Restaurant
07.2019 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Associate of Applied Science - Health Science
Rowan College At Gloucester County
Sewell, NJ05.2024
GED -
Rowan College At Gloucester County
Sewell, NJ02.2019
High School Diploma -
T.W.G.Hs Lui Yun Choy Memorial College
Hong Kong, China07.2017
Skills
- Customer Service
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Organizational abilities
- Basic Math Competence
- Basic Computer Skills
- Microsoft Powerpoint and Excel
- Bilingual Chinese/English
- Translation
- Valid Driver's License
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Cashier
Wild Ginger Restaurant
10.2020 - Current
Waitress
Idea Asian Restaurant
07.2019 - 01.2020
Associate of Applied Science - Health Science
Rowan College At Gloucester County
GED -
Rowan College At Gloucester County
High School Diploma -
T.W.G.Hs Lui Yun Choy Memorial College
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