Sarah Diemert

• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Promoted positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
• Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
• Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
• Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.

With a focus on hotel guests and the business crowd during the week, the lounge changed drastically on the weekends into a busy nightclub

• Served high customer volumes, maintaining a well, and helping take care of the rail as well as providing as much support to the rest of the team during the *almost controlled* chaos.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Opening and closing the bar
• During the pandemic, worked with management and leader ship to abide by all corporate and local safety measures
• Awarded "Talent of The Quarter" in the Fall of 2021- the first for the F&B department