Lacie Jackson
Cincinnati,OH
Summary
Highly skilled Data Analyst with comprehensive experience in interpreting and analyzing complex data sets. Proficiency in statistical software, data mining, and predictive modeling techniques contributes to robust decision-making processes. Demonstrated ability to streamline operations by identifying trends and improving data reporting efficiency. Known for effectively translating technical information to multiple stakeholders for increased understanding and strategic planning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Coordinator
Wild Ginger Asian Bistro
Hyde Park , OH
03.2022 - Current
- Performed daily opening and closing duties as Front of House Coordinator.
- Organized seating arrangement for guests according to reservation bookings.
- Trained new staff members on customer service protocols and standards.
- Processed payments accurately and efficiently using POS system.
- Managed customer complaints professionally and effectively resolved issues.
- Collaborated closely with kitchen staff to ensure timely delivery of food orders to customers.
Service Crew Member
Chuy's Tex-Mex
Madeira , OH
05.2019 - 03.2022
- Greeted customers and provided excellent customer service.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Provided support to other staff members during busy hours when needed.
- Responded promptly to customer inquiries or complaints in a courteous manner.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
Education
Bachelor of Science - Neurobiology
University of Cincinnati
Cincinnati, OH04-2019
Skills
- Problem-Solving
- Interpersonal Communication
- Flexible and Adaptable
- Verbal Communication
- Critical Thinking
- Organizational Skills
- Troubleshooting
- Networking
- Customer Relations
- SQL understanding
- Microsoft Word
- Excel proficiency
- Python Programming
- POS system operations
- Restaurant Operations
- Staff Training and Development
Certification
Google Data Analytics: Google
Business Analytics with Excel: Johns Hopkins University
Microsoft 365 Fundamentals: Microsoft
Timeline
Front of House Coordinator
Wild Ginger Asian Bistro
03.2022 - Current
Service Crew Member
Chuy's Tex-Mex
05.2019 - 03.2022
Google Data Analytics: Google
Business Analytics with Excel: Johns Hopkins University
Microsoft 365 Fundamentals: Microsoft
Bachelor of Science - Neurobiology
University of Cincinnati
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