KAYELEE CRAWFORD
Olympia,WA
Summary
Experienced and professional hospitality manager with a strong background in customer service and leadership. My skill set is current, exceptional, and obtained from both America and Australia over the last 18 years. Excellent verbal and written communication skills paired with an organized nature and advanced problem solving strengths. Successfully managed operations and logistics, achieving remarkable customer satisfaction, increased sales, reduced costs.
Overview
8
8
years of professional experience
Work History
Purchasing Manager
The Good Time Group (Broadbeach Precinct)
01.2024 - 07.2024
- Purchased products after recording inventory levels and replenished stock across four venues in the precinct
- Sourced vendors, built relationships, and negotiated prices
- Optimized inventory levels by implementing demand forecasting techniques/ just-in-time purchasing strategies
- Scrutinized regular spend analysis reviews/ profit and loss reports to identify opportunities for cost optimization within various categories.
- Led cross-functional team in executing cost reduction initiatives, resulting in significant savings on material purchases.
- Coordinated with finance and budgeting departments to align procurement strategies with fiscal objectives.
- Managed supplier relationships to ensure timely delivery of products and facilitated resolution of vendor disputes and discrepancies
Bar Manager
Miss Moneypennys (Broadbeach)
01.2021 - 07.2024
- Maximized customer service by training staff, resolving issues, and overseeing operations in a fine dining bar
- Responsible for all hiring and induction processes
- Created all documents related to standard operating procedures, sequence of service, checklists, ordering templates, and bar bible with all recipes regarding drinks, syrups, foams etc.
- Enhanced team productivity through task delegation, effective scheduling according to labor budgets, and fostered positive work atmosphere, reducing staff turnover
- Taught weekly private cocktail masterclasses
- Crafted special drink and cocktail menu items for seasonal offerings, specials, and private events
- Scheduled routine maintenance and ordered all bar supplies
- Streamlined inventory management for optimal stock levels and reduced waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Venue Manager
Bloke In A Bar
01.2017 - 01.2020
- Increased repeat business by consistently providing excellent and personalized customer service to guests and resolving any issues in a timely manner
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times
- Accountable for opening and closing venue, sending daily sales reports, balancing tills, and nightly banking
- Created and designed food and drink menus
- Responsible for scheduling routine maintenance, cleaning beer lines, pouring drinks, making cocktails, preparing food items, and practicing responsible service of alcohol
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Maintained close relationships with vendors and suppliers, responsible for ordering all food, beverage, and supplies
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Event Management -
Barrington College
Southport, Queensland01.2021
Cosmetology - undefined
Gene Juarez Academy of Beauty
Seattle, Washington01.2014
Skills
- Customer service
- Professional communication
- Teamwork and leadership
- Meeting deadlines
- Inventory/purchase management
- Critical thinking
- Meticulous eye for detail
- MS office
- Documentation and reporting
- Vendor relationship management
- Budget management
Timeline
Purchasing Manager
The Good Time Group (Broadbeach Precinct)
01.2024 - 07.2024
Bar Manager
Miss Moneypennys (Broadbeach)
01.2021 - 07.2024
Venue Manager
Bloke In A Bar
01.2017 - 01.2020
Cosmetology - undefined
Gene Juarez Academy of Beauty
Event Management -
Barrington College
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