Kayelyn Copeland
Auburn,AL
Summary
Compassionate Medical Assistant skilled in patient education and care coordination. Proven ability to manage patient flow, adhere to HIPAA regulations, and maintain accurate medical records. Eager to contribute to a healthcare team focused on enhancing patient experiences.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Auburn GI
Auburn, AL
12.2023 - Current
- Administered injections, medications and treatments per physician orders to ensure optimal patient care.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, and data entry into electronic health record system to support patient management.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Reviewed and processed prior authorization requests for medical services to facilitate timely patient access to care.
- Verified patient insurance information to ensure compliance with policies.
Medical Assistant
Tuskegee Medical And Surgical
Tuskegee, Alabama
07.2022 - 12.2023
- Documented patient visit notes to ensure accurate medical history and continuity of care.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Conducted routine patient assessments and recorded vital signs accurately.
- Assisted physicians during procedures by preparing tools and optimizing workflow.
- Managed electronic health records, ensuring accuracy and confidentiality compliance.
- Maintained clean, stocked examination rooms to facilitate efficient patient flow and readiness for appointments.
- Administered injections, medications and treatments as directed by the physician.
Patient Care Technician
East Alabama Health
Opelika, AL
11.2017 - 07.2022
- Supported nursing staff during procedures and assessments to enhance patient care.
- Monitored vital signs and reported changes to ensure timely intervention and patient safety.
- Communicated effectively with patients to address concerns and provide comfort.
- Collaborated with healthcare teams to ensure coordinated patient care delivery.
- Responded promptly to call lights, addressing requests from patients, families, and staff to improve patient satisfaction.
- Provided direct patient care and assistance to healthcare team members.
- Facilitated patient admissions and discharges in a busy hospital setting.
- Conducted safety rounds regularly to ensure safe environment for patients.
Sales Project Manager
Afni
Opelika, Alabama
06.2014 - 11.2017
- Developed project plans aligning client requirements with company goals to enhance project outcomes.
- Facilitated regular meetings to monitor progress and resolve project challenges, ensuring timely delivery.
- Managed cross-functional teams to execute complex sales projects.
- Analyzed project data to identify trends and inform strategic decisions.
- Trained new team members on sales processes and project management tools.
- Collaborated with marketing to create cohesive messaging across sales initiatives, improving brand consistency.
- Developed training materials related to sales processes or procedures.
Education
High School Diploma -
Auburn High School
Auburn, AL05-2006
Associate of Applied Science - Nursing
Southern Union Community College
Opelika, ALSkills
- Administering medications
- Electronic health records
- Patient assessment
- Vital signs monitoring
- HIPAA compliance
- Patient care coordination
- Medical terminology
- Communication skills
- Customer service
- Chronic disease management
References
References available upon request.
Timeline
Medical Assistant
Auburn GI
12.2023 - Current
Medical Assistant
Tuskegee Medical And Surgical
07.2022 - 12.2023
Patient Care Technician
East Alabama Health
11.2017 - 07.2022
Sales Project Manager
Afni
06.2014 - 11.2017
High School Diploma -
Auburn High School
Associate of Applied Science - Nursing
Southern Union Community College