Nancy Mendez
La Puente,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Montes Medical
Norwalk, CA
08.2022 - 05.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Medical Assistant
Castellanos Family Practice
Covina, CA
04.2022 - 06.2022
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Medical Assistant
Her Smart Choice
West Covina, CA
01.2022 - 04.2022
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Prepared, processed and analyzed lab samples.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
Home Health Aide
24 Hour Home Care
La Palma, CA
01.2021 - 10.2021
- Assisted clients with bathing, dressing and incontinence care.
- Improved patient outlook and daily living through compassionate care.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Licensed Vocational Nurse Student
Queen of the Valley Hospital
West Covina
06.2020 - 06.2021
- Performed laboratory tests such as urinalysis, glucose testing and hemoglobin and hematocrit levels.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Participated in quality improvement initiatives to enhance patient care outcomes.
- Provided wound care, including dressing changes and administering intravenous medications.
- Administered prescribed medications under the direction of a physician or RN.
- Inserted, cared for and removed patients' catheters and monitored fluid output.
- Implemented infection control measures per facility policy.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Worked with registered nurses to deliver comprehensive, high-quality care to patients.
- Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
- Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
- Prepared or examined food trays for conformance to prescribed diet.
- Monitored vital signs, such as blood pressure, temperature, pulse rate and respiration rate.
- Assisted with the administration of injections and IV fluids to patients.
- Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
- Documented patient medical histories, current symptoms and vitals.
- Prepared patients for examinations, tests or treatments and explained procedures.
Medical Assistant
Congress Orthopaedic Associates
Pasadena, CA
11.2017 - 12.2019
- Recorded vital signs and medical history for 20-35 patients each shift.
- Directed patients to exam rooms to prepare for examination and treatment.
- Attended training programs and seminars to continue level of competency.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
Pediatric Medical Assistant
Garvey Healthy Family Medical
Monterey Park, CA
07.2015 - 10.2017
- Taking medical histories
- Explaining treatment procedures to patients
- Preparing patients for examinations
- Assisting the physician during examinations
- Collecting and preparing laboratory specimens
- Performing basic laboratory tests
- Instructing patients about medication and special diets
- Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections—including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g., a nurse practitioner or physician assistant)
- Transmitting prescription refills as directed
- Phlebotomy
- Taking electrocardiograms
- Wound care and changing dressings
- Answering telephones
- Welcoming patients
- Updating and filing patient medical records
Medical Assistant Intern
One Community Medical Clinic
Baldwin Park, CA
12.2014 - 07.2015
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Education
Licensed Vocational Nurse - Nursing
Northwest College
West Covina08.2021
N/A - Medical Assisting
Northwest College
West Covina, CA04.2015
Some College (No Degree) - Diagnostic Medical Sonography
Integrity College Of Health
Pasadena, CASkills
- Venipuncture and Phlebotomy
- CPR Certified
- Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injection
- Administering Medications
- Verifying Eligibility (PPO, HMO's, Medicare, Medical)
- Cleaning and Organizing
- Decision Making
Timeline
Medical Assistant
Montes Medical
08.2022 - 05.2024
Medical Assistant
Castellanos Family Practice
04.2022 - 06.2022
Medical Assistant
Her Smart Choice
01.2022 - 04.2022
Home Health Aide
24 Hour Home Care
01.2021 - 10.2021
Licensed Vocational Nurse Student
Queen of the Valley Hospital
06.2020 - 06.2021
Medical Assistant
Congress Orthopaedic Associates
11.2017 - 12.2019
Pediatric Medical Assistant
Garvey Healthy Family Medical
07.2015 - 10.2017
Medical Assistant Intern
One Community Medical Clinic
12.2014 - 07.2015
Licensed Vocational Nurse - Nursing
Northwest College
N/A - Medical Assisting
Northwest College
Some College (No Degree) - Diagnostic Medical Sonography
Integrity College Of Health
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