Kayelynn Branon
Columbia,SC
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in sales and product selection. Known for exceptional communication and a strong work ethic, I effectively enhance customer satisfaction and loyalty. Proficient in inventory management, I consistently deliver personalized shopping experiences that drive repeat business and foster positive relationships.
Overview
6
6
years of professional experience
Work History
Online Personal Shopper
Walmart
Irmo, SC
06.2023 - Current
- Assisted customers with product selections based on preferences and needs.
- Managed online order fulfillment to ensure timely delivery and customer satisfaction.
- Utilized inventory management systems to track product availability and updates.
- Communicated with suppliers regarding stock levels and order discrepancies.
Sales Associate
Walmart
Greenville, SC
09.2021 - 03.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Collaborated with team members to achieve daily sales goals.
- Provided product knowledge and support to address customer inquiries effectively.
- Participated in inventory management and restocking efforts during peak hours.
- Adapted quickly to new promotions and sales strategies as introduced by management.
- Engaged in ongoing training to develop sales techniques and customer service skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Representative
Genoa Healthcare
Columbia, SC
06.2020 - 08.2020
- Provided exceptional customer support through phone and email communications.
- Resolved customer inquiries efficiently, ensuring timely follow-up on outstanding issues.
- Assisted in training new team members on customer service protocols and systems.
- Maintained accurate records of customer interactions using CRM software.
- Handled escalated complaints with professionalism, facilitating swift resolutions.
- Ensured compliance with company policies while delivering quality customer experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
High School Diploma -
Dutch Fork
Irmo, SC06.2021
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Hospitality and accommodation
- Customer service
- Upbeat and outgoing attitude
- Branding
- Strong work ethic
- Excellent communication
- Answering phones
- Public speaking
- Creative thinking
- Schedule management
- Inventory management
- Appointment setting
Timeline
Online Personal Shopper
Walmart
06.2023 - Current
Sales Associate
Walmart
09.2021 - 03.2023
Customer Service Representative
Genoa Healthcare
06.2020 - 08.2020
High School Diploma -
Dutch Fork