Kayla Ackner
Jupiter
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Currently pursuing life long goal of learning and practicing medicine through furthering secondary education in nursing. Enthusiastic and determined to enter the medical field to advance existing skills and expand medical knowledge.
Overview
7
7
years of professional experience
Work History
Server
Ara
Tequesta
05.2024 - Current
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty.
- Assisted in training new servers on menu knowledge and efficient service techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Server
Voodoo Bayou
Palm Beach Gardens, FL
01.2023 - 05.2024
- Collaborated with kitchen staff to ensure timely order delivery and adherence to quality standards.
- Participated in team meetings to identify service improvement opportunities and elevate restaurant performance.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Lynora's
West Palm Beach, FL
12.2020 - 12.2022
- Implemented inventory tracking systems, reducing waste and improving cost efficiency in food supplies.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Medical Unit Kennel Technician
Big Dog Ranch Rescue
Loxahatchee Groves, FL
05.2020 - 12.2020
- Supervised daily care routines for dogs to ensure optimal health and wellbeing.
- Administered medications and vaccinations according to veterinary guidelines for resident animals.
- Trained new staff in animal handling techniques and facility protocols to enhance team performance.
- Monitored animal behavior and reported changes to veterinary staff for timely interventions.
- Assisted in post-op care of animals including extubation and IV removal.
Laboratory Technician
OHM Labs
Stuart, FL
04.2019 - 08.2019
- Conducted routine analyses of samples using advanced laboratory equipment.
- Ensured compliance with safety protocols and quality standards in all laboratory processes.
- Managed inventory of reagents and supplies to maintain uninterrupted laboratory operations.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Documented information by maintaining daily logs and equipment record books.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Education
Nursing
Palm Beach State College
Palm Beach Gardens, FL12-2026
Associate of Arts - Clinical Psychology
Florida State University
Tallahassee, FLHigh School Diploma -
The King’s Academy
Wellington, FL04.2018
Skills
- Compassionate care
- Critical thinking
- Attention to detail
- Certified in CPR/AED
- First aid
- Accurate documentation
- Team collaboration
- Foreign language proficiency
- Shift management
- Point of sale (POS) system operations
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Music
- Avid Reader
- Exploring various forms of art, such as sketching, acrylic painting, and sculpting, to nurture creativity and personal growth
- Animal Welfare Advocacy
- Yoga
- Stand-up Paddleboarding (SUP)
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Server
Ara
05.2024 - Current
Server
Voodoo Bayou
01.2023 - 05.2024
Server
Lynora's
12.2020 - 12.2022
Medical Unit Kennel Technician
Big Dog Ranch Rescue
05.2020 - 12.2020
Laboratory Technician
OHM Labs
04.2019 - 08.2019
Nursing
Palm Beach State College
Associate of Arts - Clinical Psychology
Florida State University
High School Diploma -
The King’s Academy