Kayla Alford
Sylacauga,Al
Summary
Nurse Supervisor with eight years of experience working in acute, post-acute, and long- term care setting. Dedicated, adaptable, and self-motivated professional promoting attention to detail and the ability to learn quickly. Unsurpassed work ethic with effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Nurse Supervisor
Coosa Valley Healthcare Center
Sylacauga, Al
06.2017 - Current
- Company Overview: (Formerly CVMC)
- Coordinate admissions and discharges.
- Oversee nursing staff, and ensure adherence to facility policies and procedures.
- Evaluate the effectiveness of nursing interventions by assessing patient responses.
- Educate patients and families about the illness or injury, treatment options, medications, and follow-up care instructions
- Provide discharge planning and education to patients and their families
- Ensure effective communication between healthcare providers and insurance companies to provide timely clinical updates
- Manage communications and coordination between insurance companies and patients regarding discharge.
- Maintained compliance with guidelines such as HIPAA and OSHA.
- Provided guidance, mentoring, and coaching to nursing staff in the unit.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Recruited, hired and trained new medical and facility staff.
- Evaluated new technologies or techniques related to nursing practice and trained staff accordingly.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Ensured that all safety protocols were followed by nursing staff members.
- Prepared reports on quality assurance metrics such as infection rates, medication errors.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Assessed clinical competency of nursing staff on a regular basis.
- Reviewed patient charts for accuracy and completeness of documentation.
- Participated in budget preparation process to determine staffing needs for the unit.
- Maintained collaborative relationships with healthcare professionals outside the organization.
- Developed and implemented policies and procedures to ensure compliance with state regulations.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Helped staff care for individual patients by applying top-notch clinical judgment and abilities.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Monitored patient care activities and identified areas for improvement.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Provided leadership during times of crisis or emergency situations in the unit.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Communicated with patients with compassion while keeping medical information private.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Improved patient outcomes through peer groups and facilitating continuing education.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Developed educational programs for nurses on topics such as infection control, safety protocols.
- Organized orientation sessions for newly hired nurses on proper procedures and protocols.
- Oriented, assessed and mentored staff on correct procedures and clinical skills.
- Performed administrative tasks such as scheduling shifts, approving time off requests.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Participated in interdisciplinary meetings with physicians, pharmacists, social workers.
- Collaborated with other departments to coordinate patient care services across the organization.
- Explained policies, procedures and services to patients.
- Resolved conflicts between nursing staff members or between patients and families as needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Licensed Practical Nurse
Coosa Valley Medical Center
Sylacauga, Al
05.2016 - 06.2017
- Perform direct and technical nursing functions under the direct supervision of the Registered Nurse.
- Assume responsibility for the LPN Charge Nurse role for assigned shifts.
- Communicate effectively with patients, families, and other healthcare members regarding the patient care plan or concerns.
- Administer medication and treatments according to facility policies.
- Perform daily assessments and body audits.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Interviewed patients to obtain medical history.
- Collected and documented vital signs to track current patient conditions.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
- Documented patient medical histories, current symptoms and vitals.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Demonstrated excellent communication skills when interacting with patients and families.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Communicated with patients with compassion while keeping medical information private.
- Responded promptly to emergency situations as needed.
- Collected blood, urine or sputum from patients to perform routine laboratory tests.
- Reviewed lab results and made appropriate recommendations for further testing or treatment.
- Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Certified Pharmacy Technician
Winn-Dixie Pharmacy
Alexander City, Al
10.2008 - 05.2016
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Maintained proper storage and security conditions for drugs.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Maintained records of controlled substances dispensed according to state regulations.
- Established and updated patient profiles, medications and insurance details.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Answered telephones to respond to questions or requests.
- Compiled customer demographic, allergy and medical history background.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
Education
Associates in Applied Science - Registered Nurse
Central Alabama Community College
Childersburg, Al05.2017
Associates in Applied Science - Practical Nursing
Central Alabama Community College
Childersburg, Al05.2016
Associate in Science - General Studies
Central Alabama Community College
Alexander City, Al05.2011
Skills
- Compliance monitoring
- Diversity awareness
- Clinical leadership
- Continuing education
- Healthcare technology
- Policy updates
- Geriatric nursing
- Staff development
- Patient safety
- Discharge planning
- Family support
- Hospice care
- Clinical oversight
- Chronic disease management
- Nursing staff supervision
- Care planning
- Quality improvement
- Ethical practice
- Clinical management
- Utilization review
- Prior authorization
- HIPAA compliance
- Medicare
- Healthcare regulations
- Clinical assessment
- Performing assessments
- Records analysis
- Communication
- Discharge planning coordination
- Documentation and reporting
- Patient education and advocacy
- Medication tracking
- Compliance oversight
- Staff leadership
- Case management
- Electronic charting skills
- Emergency response
- Critical thinking
- Quality assurance
- Conflict management
- Case review
- Performance improvement
- Nursing assignments
- Delegation
- Strong clinical judgment
- Workload management
- Clinical supervision
- Multitasking and organization
- Patient counseling
- Quality controls
- Hiring and terminations
- Staff assignments
- Direct patient care
- Microsoft Word
- Microsoft Excel
Certifications
- Multi-state RN License
- BCLS Certified
Timeline
Nurse Supervisor
Coosa Valley Healthcare Center
06.2017 - Current
Licensed Practical Nurse
Coosa Valley Medical Center
05.2016 - 06.2017
Certified Pharmacy Technician
Winn-Dixie Pharmacy
10.2008 - 05.2016
Associates in Applied Science - Registered Nurse
Central Alabama Community College
Associates in Applied Science - Practical Nursing
Central Alabama Community College
Associate in Science - General Studies
Central Alabama Community College