Kayla Ann Kindt
Scranton,PA
Summary
College Registrar with years of experience working in an educational setting in addition to 20+ years in customer service. Strong knowledge of FERPA compliance and accreditation standards. I am looking to further my career in Higher Education and use the tools I have obtained by working within the Registrar’s Office.
Overview
10
10
years of professional experience
Work History
Registrar
Johnson College
Scranton, PA
10.2024 - Current
- Maintains educational records for the student population.
- Enforces academic policies, procedures, and regulations.
- Manages registration, grading, and graduation.
- Submits monthly enrollment reporting to the National Student Clearinghouse.
- Evaluates transfer of credits for prospective students.
- Jenzabar and D2L experience.
Associate Registrar
Lackawanna College
Scranton, PA
02.2022 - 10.2024
- Managed and oversaw the daily operations of the Office of the Registrar.
- Reported monthly enrollment reports to the National Student Clearinghouse.
- Evaluated incoming transcripts for prospective students.
- Performed degree audits for potential graduates.
- Assisted with commencement activities.
- Managed staff to ensure that policies and procedures were followed and completed in a timely manner.
- A member of the Middle States Committee for reaffirmation.
- A member of the Academic and Data Standards Committee.
- Jenzabar, Starfish, Canvas, Microsoft 360, and Epicor experience.
Registration Assistant and Data Analyst
Lackawanna College
Scranton, PA
11.2019 - 10.2024
- Processed all incoming and outgoing transcripts.
- Prepared incoming transcripts for evaluation.
- Recorded transfer credits onto student records.
- Processed all transcripts and degree verifications through the National Student Clearinghouse.
- Processed registrations, add/drops, withdrawals, and grade entry.
- Built courses into the student information system.
- Stored student records in the electronic filing system.
GBS Collections Associate
UPS
Dunmore, PA
05.2019 - 11.2019
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Assisted customers in understanding their payment terms and contract.
- Worked with customers to resolve any obstacles with payments.
High School Transcript Evaluator
Penn Foster
Scranton , PA
07.2015 - 11.2018
- Verified credits and accreditation to the standard allowed for transfer credit into Penn Foster's high school program.
- Corresponded with schools to obtain correct information regarding grades, course descriptions, and credit requirements.
- Inputted credits that were awarded to each student's record.
- Managed outgoing transcripts via Parchment.
- Worked within a team setting while working independently to complete all tasks and deadlines.
- AS400, Oracle, Slack, LivePerson, and Microsoft Office.
- Nominated for an internal award based on performance and working relationships across all departments.
Student CARE Representative/Retention Team
Penn Mutual
Scranton, PA
08.2014 - 07.2015
- Developed empathetic relationships with students, and earned a reputation for exceeding retention goals.
- Guaranteed positive student experiences, and resolved all student complaints.
- Retained students who were at high risk of withdrawing.
- Communicated with students via telephone outreach.
- Won an Applause Survey for student (customer) satisfaction.
Education
Bachelor of Arts - History
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2008
Skills
- Jenzabar
- Microsoft 365
- Research and writing
- Starfish
- Maintaining documents and records
- Transcript evaluation
- Graduation coordination
- Database administration
- Course scheduling
- FERPA compliance
- Records management
- Degree auditing
Timeline
Registrar
Johnson College
10.2024 - Current
Associate Registrar
Lackawanna College
02.2022 - 10.2024
Registration Assistant and Data Analyst
Lackawanna College
11.2019 - 10.2024
GBS Collections Associate
UPS
05.2019 - 11.2019
High School Transcript Evaluator
Penn Foster
07.2015 - 11.2018
Student CARE Representative/Retention Team
Penn Mutual
08.2014 - 07.2015
Bachelor of Arts - History
Bloomsburg University of Pennsylvania