Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kayla Arevalo

Kayla Arevalo

Summary

Dynamic professional with extensive experience at MidWestOne Bank, excelling in customer service and relationship building. Proven track record in training staff and enhancing operational efficiency. Skilled in problem-solving and utilizing CRM tools to deliver tailored banking solutions, fostering client loyalty and satisfaction. Committed to continuous improvement and team development.

Overview

10
10
years of professional experience

Work History

Universal Banker ||

MidWestOne Bank
08.2022 - Current
  • Assessed customer needs to provide tailored banking solutions and services.
  • Processed transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Educated clients on bank products and digital tools to enhance their financial management.
  • Collaborated with team members to streamline operational workflows and improve service delivery.
  • Maintained compliance with regulatory requirements while serving diverse customer demographics.
  • Assisted in resolving customer inquiries, fostering positive relationships through effective communication.
  • Engaged in ongoing training to develop knowledge of banking procedures, policies, and technologies.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.

Senior Waitress

Salvatore's Ristorante by Papa Reno
08.2018 - 04.2024
  • Trained and mentored junior staff to enhance service quality and operational efficiency.
  • Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
  • Developed resources to assist new employees learn key aspects of the menu, as well as the routine operational duties of the restaurant.
  • Resolved customer complaints proactively, ensuring positive dining experiences and loyalty retention.
  • Cultivated a welcoming atmosphere through friendly demeanor and prompt assistance, resulting in positive guest feedback.
  • Developed strong multitasking abilities by managing drink refills, food orders, table resets while attending customers'' needs consistently throughout their visit.

Senior Cashier/Server

Yacky Shack
12.2015 - 08.2022
  • Implemented training programs that increased team productivity and service consistency across shifts.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Mentored new waitstaff members on restaurant protocols and menu knowledge, enhancing team performance.
  • Enhanced customer satisfaction by providing attentive, efficient service in a fast-paced environment.
  • Developed innovative suggestions for menu enhancements based on customer feedback and preferences.
  • Managed inventory levels, minimizing waste while maintaining stock for high-demand items.

Education

Muscatine High School
Muscatine, IA

Skills

  • Customer service
  • Problem solving
  • Relationship building
  • Team development
  • Administrative support
  • Customer relationship management (CRM)
  • Clerical support
  • Account updating
  • Research
  • Staff education and training
  • Computer proficiency

Accomplishments

In 2024 I was promoted from Universal Banker to Universal Banker ||.


I've created several training tools and resources that have been used to streamline operational efficiency, boost productivity, and improve overall performance quality.


I have successfully created meaningful relationships with several regular customers.


I have trained over 20 employees and helped them reach their full potential.







Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Universal Banker ||

MidWestOne Bank
08.2022 - Current

Senior Waitress

Salvatore's Ristorante by Papa Reno
08.2018 - 04.2024

Senior Cashier/Server

Yacky Shack
12.2015 - 08.2022

Muscatine High School

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Kayla Arevalo