Summary
Overview
Work History
Education
Skills
Timeline
Generic

Enjoli Gardier

Frederick,MD

Summary

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve online banking issues and refer customers to business partners for advanced relationship development.

Overview

23
23
years of professional experience

Work History

Universal Banker ||

TRUIST
11.2017 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Day Care Provider

Self Employed
09.2009 - 04.2016
  • Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
  • Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
  • Offered top-notch care to 4+ children at once, ranging in age from 2 to 10.

Reconciliation Specialist

Chase Bank
09.2001 - 04.2009
  • Reduced financial discrepancies by consistently monitoring and resolving account variances.
  • Developed custom reports for management review, highlighting significant findings from the reconciliation process.
  • Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.
  • Assisted in periodic reviews of existing policies and procedures, suggesting updates as needed for optimal effectiveness.
  • Collaborated with cross-functional teams to resolve complex account imbalances, ensuring accurate financial reporting.
  • Provided training for new team members on department procedures, fostering a supportive work environment and promoting skills development.

Education

High School Diploma -

Freeport High School
Freeport, NY
06.2000

Skills

  • Branch operations
  • Cash handling proficiency
  • Electronic Funds Transfer
  • Customer Needs Assessment
  • Financial product knowledge
  • Wire Transfers
  • Financial Advising
  • Financial Planning
  • Loan Origination

Timeline

Universal Banker ||

TRUIST
11.2017 - Current

Day Care Provider

Self Employed
09.2009 - 04.2016

Reconciliation Specialist

Chase Bank
09.2001 - 04.2009

High School Diploma -

Freeport High School

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Enjoli Gardier