Kayla Arsenault
Kokomo,IN
Summary
Patient Support Technician with 14 years of hospital experience, delivering high-quality care to diverse patient populations. Seeking new opportunity in dynamic healthcare environment due to relocation. Strong preference for onsite or remote roles emphasizing experience, adaptability, and patient-centered care. Committed to bringing skills in patient assistance, clinical support, and interdisciplinary collaboration to improve outcomes and enhance patient experience. Recognized for ability to assist with patient mobility, monitor vital signs, and maintain a clean, safe environment. Effective team collaborator with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Patient Support Technician
Community Hospital North
Indianapolis, Indiana
07.2014 - 07.2025
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking or exercising.
- Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Experience in oncology, renal care and critical care.
- Clear understanding of medical terminology
- Worked in ICU during Covid
- Certified Phlebotomist
- Currently work in X-Ray
- Monitored patient vital signs and reported changes to healthcare team for prompt response.
- Assisted with patient admissions, ensuring accurate documentation and effective communication with staff.
- Trained new staff on operational protocols, fostering a knowledgeable and cohesive team environment.
- Collaborated with nursing staff to streamline workflows, improving patient care efficiency.
- Implemented best practices for patient safety, contributing to improved standards of care within the facility.
- Boosted patient satisfaction with compassionate communication and active listening skills.
- Supported patients'' emotional well-being, providing companionship during difficult times or hospital stays.
- Assisted in the training of new Patient Support Technicians, providing guidance on best practices for quality patient care.
- Monitored patient progress over time, reporting any significant changes to the appropriate medical professional promptly.
- Maintained a clean and safe environment for patients, promptly addressing sanitation concerns.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Cleaned, sanitized and moved hospital equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Helped other staff with patient transfers by moving patients between departments.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Provided physical support to patients through diverse types of mobility assistance.
- Responded to emergency situations to help with lifting and transporting patients.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Supported medical staff during patient examinations in accordance with company policy.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Helped patients complete activities of daily living.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Delivered meals and snacks to patients in accordance with dietary requirements.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Facilitated smooth patient transitions between departments, ensuring proper handoffs and documentation.
- Collaborated with multidisciplinary teams to optimize patient care plans and ensure positive outcomes.
Education
High School Diploma -
Kokomo High School
05.2010
Bachelors of Science - Nursing
WGU
Certified Nursing Assistant - undefined
Ivy Tech Community College
01.2011
Skills
- Microsoft Office
- Telephone etiquette
- Medical Terminology
- Highly organized
- Dependable
- Compassionate
- Willing to learn
- Detail oriented
- People skills
- Positive attitude
- High Quality patient care
- Care Management
- Motivated
- Asset to any team
- Passionate
- Charting
- Patient care
- Vital signs monitoring
- HIPAA compliance
- IV insertion
- Phlebotomy techniques
- EKG interpretation
- Mobility assistance
- Healthcare software
- Confidentiality
- Patient confidentiality
- Medical terminology
- Personal care assistance
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Basic life support
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Heavy lifting
- Vital sign monitoring
- Bedside manner
- Patient transport
- Safety protocols
- Health and safety compliance
- CPR certified
- Professionalism
- Patient transportation
- Patient advocacy
Timeline
Patient Support Technician
Community Hospital North
07.2014 - 07.2025
Bachelors of Science - Nursing
WGU
Certified Nursing Assistant - undefined
Ivy Tech Community College
High School Diploma -
Kokomo High School