Kayla Banks
Detroit,MI
Summary
Entry-level IT professional and Computer Information Systems student with hands-on experience in customer service, logistics, and operations. Strong problem-solving, communication, and technical aptitude with a passion for transitioning into Information Technology, Help Desk, and Technical Support roles.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Postal Service (USPS)
Taylor , MI
2022 - Current
- Operate and manage daily delivery routes using digital tracking and logistics systems
- Troubleshoot scanning and delivery system issues and report technical problems
- Maintain accuracy in documentation, inventory, and route management
- Provide consistent customer service in high-volume environments
Sales Associate
Walmart
Detroit, MI
01.2021 - 2022
- Delivered frontline customer support and problem resolution
- Operated POS systems and digital inventory platforms
- Assisted customers with technology products and troubleshooting
- Maintained accurate records and performed data entry
Education
Bachelor Degree - Computer Information Systems
01.2029
Associate Degree - Computer Information Systems
01.2027
Skills
Hardware and Software Troubleshooting
Networking Basics
Microsoft Office
Customer Support
Data Entry
POS Systems operations
Certification
- CompTIA IT Fundamentals
- Google IT Support Certificate
Timeline
Sales Associate
Walmart
01.2021 - 2022
Bachelor Degree - Computer Information Systems
Associate Degree - Computer Information Systems
Mail Carrier
United States Postal Service (USPS)
2022 - Current