Kayla Barry
Winterville,NC
Summary
An accomplished professional with over 10 years of experience as a Receptionist / Customer Service Representative. Proven track record of accurately completing a multitude of administrative tasks, while effectively prioritizing workload. Key strengths include reliable work ethic and high dependability. Flexible, energetic, and motivated in team and individual contributory roles, easily applying skills and knowledge to meet goals.
Overview
17
17
years of professional experience
Work History
Administrative Specialist I
Hyde Correctional Institute
Swanquarter, NC
09.2022 - Current
- The Administrative Specialist I ensures all records are initiated, processed and completed when transferred as appropriate in a timely manner.
- Duties and responsibilities include, to typing, medical reports, appointment scheduling, telephone duties, preparing statistical reports, data entry, reviewing medical records for completeness.
- Maintaining medical records on site in a confidential manner & performing clerical functions as required in compliance with Health Services Policies & Procedures.
- Purchasing medical equipment once received have them sign a receipt of state property.
Front Desk Receptionist
Physicians East PA
Greenville, NC
11.2021 - 08.2022
- Greet, check-in/out, and direct patients.
- Verify and enter patient demographic and insurance information.
- Relay necessary messages to staff via phone notes in Centricity.
- Collect co-payments, balances, or co-insurance at the time of the appointment.
- Schedule, coordinate, cancel, and reschedule patient appointments.
Receptionist / Customer Service Representative
Fidelis Care Health Insurance
Queens, NY
10.2016 - 03.2020
- Tracking, filing, and entering all technical documentation to ensure all member accounts correctly reflect the activity that was performed.
- Taking member complaints; probing and researching information being provided; following-up with members when appropriate; attempting to resolve difficult situations to ensure member satisfaction.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
Dispatcher/Reservationist Agent
Metropolitan Transit Authority (MTA) Access-A-Ride
Queens, NY
08.2014 - 10.2016
- Reserve Paratransit Service travel arrangements for disabled & elderly passengers within the 5 boroughs
- Manage a call volume of up to 300 customers daily
- Dispatch vehicles for customers & re-route trips within knowledge based on familiarity with New York City maps
- Type discrepancies and complaints from customers based on their Paratransit Service experience.
Administrative Staff
Theracare Manhattan
New York, NY
03.2012 - 04.2013
- Answered high volume of calls on a multi-line switchboard and ensured accurate message taking
- Maintained scheduling calendar for classroom activities
- Logged all incoming and outgoing children participation in the program
- Provided administrative support.
Bank Teller
TD Bank
Brooklyn, NY
06.2007 - 11.2010
- Opened new customer accounts and closed existing accounts at customer request
- Provided customer assistance with balance detail and other inquiries
- Handled all customer complaints issues with high professional courtesy.
Customer Service
D.F. King & Company
Brooklyn, NY
07.2007 - 02.2009
- Provided high level receptionist support and customer service to patients
- Answered high volume of calls
- Screened/directed telephone calls.
Education
Associate of Science Degree in Criminal Justice -
ASA, College
09.2012
Skills
- MS Office (Word, Excel, PowerPoint) Outlook
- Type 35 wpm
- Order Processing
- Scheduling
References
References available on request.
References
References available upon request.
Timeline
Administrative Specialist I
Hyde Correctional Institute
09.2022 - Current
Front Desk Receptionist
Physicians East PA
11.2021 - 08.2022
Receptionist / Customer Service Representative
Fidelis Care Health Insurance
10.2016 - 03.2020
Dispatcher/Reservationist Agent
Metropolitan Transit Authority (MTA) Access-A-Ride
08.2014 - 10.2016
Administrative Staff
Theracare Manhattan
03.2012 - 04.2013
Customer Service
D.F. King & Company
07.2007 - 02.2009
Bank Teller
TD Bank
06.2007 - 11.2010
Associate of Science Degree in Criminal Justice -
ASA, College
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