Kayla Bates
Raynham,MA
Summary
Dynamic leader with proven expertise in operations management and team building, honed across roles from General Manager at Chipotle to Data Entry Clerk at Bottle Rocket. Excelled in fostering customer relationships and streamlining processes, achieving significant efficiency improvements. Skilled in multitasking and problem-solving, adept at driving performance and employee development. Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
17
17
years of professional experience
Work History
General Manager
Quik Stop
01.2023 - 08.2024
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Prestige Car Wash & Gas
04.2019 - 12.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Chipotle
01.2016 - 06.2019
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Data Entry Clerk
Bottle Rocket
11.2009 - 08.2016
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Crew Member
KFC
11.2007 - 10.2008
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Bridgewater Raynham Regional High School
Bridgewater 06.2009
Skills
- Have multiple children so definately multitasking , redirecting attention Problem solving ,
- Ability to focus under stress unnoticed
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- Team training and development
- Motivation
- Schedule Management
- Customer Retention
- Process Improvements
- Strategic Planning
- Performance Improvement
- Vendor relationships
- Employee Development
- Consistently meet goals
- Performance Improvements
- Workflow Planning
- Networking abilities
- Interpersonal Skills
- Troubleshooting expertise
Accomplishments
Completed and excelled in a restorative justice program , where I was awarded for my dedication and growth .
Timeline
General Manager
Quik Stop
01.2023 - 08.2024
General Manager
Prestige Car Wash & Gas
04.2019 - 12.2021
General Manager
Chipotle
01.2016 - 06.2019
Data Entry Clerk
Bottle Rocket
11.2009 - 08.2016
Crew Member
KFC
11.2007 - 10.2008
High School Diploma -
Bridgewater Raynham Regional High School
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