LaQutia Taylor
Aubrey,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Kerens Quik Stop
07.2017 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Case Manager
Get Cap Community Action
07.2021 - 12.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Mental Health Technician
University Behavioral Hospital
04.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
CNA
CareStaf of Dallas
11.2015 - 12.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA - Certified Nursing Assistant
Monarch Pavilion Suites
03.2013 - 03.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
Bachelor of Science - Psychology
University of Texas At Tyler
Tyler, TX09.2024
Associate of Arts - General studies
Navarro College
Corsicana, TX12.2020
Cna license in Nursing -
Southern University
01.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
Certification
- CPR
- Certified Nursing Assistant (CNA)
Timeline
Mental Health Technician
University Behavioral Hospital
04.2023 - Current
Case Manager
Get Cap Community Action
07.2021 - 12.2022
Manager
Kerens Quik Stop
07.2017 - 01.2023
CNA
CareStaf of Dallas
11.2015 - 12.2020
CNA - Certified Nursing Assistant
Monarch Pavilion Suites
03.2013 - 03.2017
Bachelor of Science - Psychology
University of Texas At Tyler
Associate of Arts - General studies
Navarro College
Cna license in Nursing -
Southern University
- CPR
- Certified Nursing Assistant (CNA)
Similar Profiles
Kayla BatesKayla Bates
General Manager at Quik StopGeneral Manager at Quik Stop
Morgan RussellMorgan Russell
Clerk/Pharmacy Technician at Quik Stop PharmacyClerk/Pharmacy Technician at Quik Stop Pharmacy
Jose Ramirez JrJose Ramirez Jr
Assistant Manager at J & A Quik Stop - Convenience StoreAssistant Manager at J & A Quik Stop - Convenience Store