Kayla Becker
Muskegon
Summary
Dynamic and detail-oriented professional with a proven track record at Planet Fitness, excelling in customer service and problem-solving. Recognized for enhancing service desk operations through continuous improvement initiatives. Strong teamwork and collaboration skills, complemented by a commitment to delivering exceptional quality and fostering a positive environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Desk Member
Planet Fitness
Muskegon, MI
06.2025 - Current
- Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
- Worked closely with management to identify areas for continuous improvement within the service desk operations.
- Conducted periodic audits on service desk operations identifying areas needing improvement or optimization strategies implementation opportunities for continued growth within the role itself as well as overall organizational goals alignment needs being met at all times.
- Provided exceptional customer service and consistently performed quality services.
- Received consistent excellent feedback on work quality and customer service.
Daycare Assistant
WLACC
Whitehall, MI
08.2024 - 06.2025
- Assisted in daily operations, ensuring a safe and nurturing environment for children.
- Supported implementation of educational activities that promote cognitive and social development.
- Maintained cleanliness and organization of play areas, fostering a welcoming atmosphere.
- Collaborated with lead teachers to observe and report on children's progress and behavior.
- Communicated effectively with parents regarding daily activities and children's development milestones.
Safety Coordinator
Goodwill
Cedar Springs, MI
10.2023 - 02.2024
- Conducted safety audits to identify hazards and implement corrective actions.
- Developed and delivered safety training programs for staff compliance.
- Collaborated with team members to enhance workplace safety protocols.
- Monitored incident reports, analyzing trends to improve safety measures.
- Assisted in creating safety documentation and standard operating procedures.
- Ensured compliance with OSHA regulations through regular inspections.
- Supported emergency response planning, enhancing preparedness for incidents.
Education
High School Diploma -
Cedar Springs High School
Cedar Springs, MI05.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
Certification
CPR certification (renewal needed in August)
First Aid certification (renewal needed in August)
Timeline
Service Desk Member
Planet Fitness
06.2025 - Current
Daycare Assistant
WLACC
08.2024 - 06.2025
Safety Coordinator
Goodwill
10.2023 - 02.2024
High School Diploma -
Cedar Springs High School