Kayla Bergen
Denver,CO
Summary
Dedicated Social Work Professional skilled in conducting assessments and developing care plans with interdisciplinary teams. Implements and monitors workflow processes to ensure compliance with state regulations while fostering community partnerships. Dedicated to the optimization of processes to ensure quality and efficient care provided to clients from a variety of backgrounds.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Social Services Director
Ensign
Denver, Colorado
09.2025 - Current
- Evaluated client status during admission, quarterly, and discharge assessments, delivering necessary resources and interventions.
- Developed care plans with nursing, therapy, and interdisciplinary teams.
- Supported all admissions, transfers, and discharge planning for a 55-bed facility.
- Implemented and monitored work flow processes to enhance service delivery
- Cultivated community partnerships to strengthen continuity of care for clients
- Led development of policies, procedures, and protocols for social service programs and staff training
- Ensured compliance with all state regulations concerning social service programs.
Residential Counselor
Jefferson Center for Mental Health
Lakewood, Colorado
04.2026 - Current
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Utilized motivation interviewing techniques to promote reflection and introspection in clients
- Documented client behaviors and interventions in mental health records.
- Completed QMAP training, passing medications accurately and timely to clients
- Completed QMAP training, passing medications accurately and timely to clients.
Social Work Intern
Michigan Medicine
Ann Arbor, Michigan
01.2025 - 08.2025
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Gathered client histories to guide treatment planning and service referrals.
- Documented case notes and client contact in electronic records.
- Gained proficiency in EPIC EMAR
Education
Bachelor of Science - Social Work
Eastern Michigan University
Ypsilanti, MI 01.2023 - 08.2025
Skills
- Program coordination
- Workflow optimization
- Community partnerships
- Staff training
- Interdisciplinary collaboration
- Conflict Resolution
- De-escalation
- Effective communication
Timeline
Residential Counselor
Jefferson Center for Mental Health
04.2026 - Current
Social Services Director
Ensign
09.2025 - Current
Social Work Intern
Michigan Medicine
01.2025 - 08.2025
Bachelor of Science - Social Work
Eastern Michigan University
01.2023 - 08.2025