Kayla Bias
1136 South Irwin Road ,OH
Summary
Dynamic and detail-oriented professional with extensive experience at Starbucks, excelling in hospitality service and time management. Proven ability to train new hires and enhance customer satisfaction through effective decision-making and engagement. Recognized for optimizing operations and maintaining high standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
2020.10 - Current
- Crafted high-quality beverages by adhering to standardized recipes and accommodating customer preferences.
- Managed operation of espresso machines and brewing equipment to guarantee peak performance.
- Provided outstanding customer service by actively engaging with customers and resolving inquiries.
- Ensured cleanliness and organization of workstations and dining areas to uphold safety standards.
- Facilitated training sessions for new baristas on beverage preparation techniques and customer interaction skills.
- Optimized time management to balance front-of-house and back-of-house responsibilities during peak periods.
- Oversaw maintenance of clean and organized workspace to enhance customer experience.
Cashier
Monnets
2021.06 - 2021.06
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and provided exceptional service.
- Handled returns and exchanges in compliance with store policies.
Lead Court Monitor
Sky Zone Trampoline Park
2016.01 - 2016.05
- Resolved guest concerns promptly, fostering a positive environment and enhancing customer satisfaction.
Education
High School Diploma -
Notre Dame Academy
Toledo, OHSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Decision-making
- Excellent memory
- Hospitality service expertise
- New hire training
Accomplishments
- Memorized ingredients and recipes for Number specialty drinks.
Timeline
Cashier
Monnets
2021.06 - 2021.06
Barista
Starbucks
2020.10 - Current
Lead Court Monitor
Sky Zone Trampoline Park
2016.01 - 2016.05
High School Diploma -
Notre Dame Academy