Kayla Booker
New Bedford,MA
Summary
Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering [Number] years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
15
15
years of professional experience
Work History
Team Leader Manager
Southcoast Hospital Group
New Bedford , MA
08.2015 - Current
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Developed strategies to increase productivity and efficiency of the team.
- Implemented new processes and procedures as needed.
- Maintained records of employee performance reviews.
- Recruited, trained, and supervised new staff members.
- Collaborated with other departments to ensure smooth operations.
Patient Service Representative Team Lead
Southcoast Hospital Group
New Bedford , MA
01.2015 - 07.2015
- Provided guidance and support to Patient Service Representatives in order to ensure quality customer service.
- Trained new employees on all policies, procedures, and customer service standards.
- Monitored daily workflow for accuracy and efficiency of staff members.
- Resolved customer complaints promptly and professionally.
- Assigned tasks to team members according to their strengths and abilities.
- Developed strategies for improvement of patient services processes.
- Performed weekly audits of patient records to ensure accuracy and integrity of data entry.
- Maintained accurate records of employee attendance, work hours, payroll information.
- Analyzed trends in customer feedback data in order to identify areas for improvement.
- Ensured compliance with HIPAA regulations regarding patient privacy rights.
- Created reports summarizing team performance metrics on a monthly basis.
Housekeeping Cleaner
Southcoast Hospital Group
New Bedford , MA
09.2009 - 01.2015
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Stocked linen closets with fresh supplies of towels and linens.
- Emptied wastebaskets and replaced liners.
- Transported trash to designated disposal areas.
- Replenished amenities in guest rooms according to established standards.
Education
High School Diploma -
New Bedford High School
New Bedford, MA06-2009
Skills
- Stakeholder Management
- Motivational Skills
- Performance Coaching
- Staff Management
Timeline
Team Leader Manager
Southcoast Hospital Group
08.2015 - Current
Patient Service Representative Team Lead
Southcoast Hospital Group
01.2015 - 07.2015
Housekeeping Cleaner
Southcoast Hospital Group
09.2009 - 01.2015
High School Diploma -
New Bedford High School
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