Kayla Bracetty
Newark,NJ
Overview
7
7
years of professional experience
Work History
Cashier
Van Leeuwen Artisan ice cream
East Rutherford, NJ
02.2024 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Customer Service Representative
Bank of America
Tampa, FL
04.2019 - 11.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Wipro
Tampa, FL
03.2019 - 06.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Crew Trainer
McDonald's
Tampa, FL
01.2017 - 03.2019
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
Cook
Checkers
Plant City, FL
08.2017 - 01.2018
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
High School Diploma -
Simmons Center
1202 W Grant St06-2018
Skills
- Cash Register Operation
- Returns processing
- Payment Processing
- Customer Assistance
- Cash Handling
- Drawer balancing
Timeline
Cashier
Van Leeuwen Artisan ice cream
02.2024 - 05.2024
Customer Service Representative
Bank of America
04.2019 - 11.2020
Customer Service Representative
Wipro
03.2019 - 06.2019
Cook
Checkers
08.2017 - 01.2018
Crew Trainer
McDonald's
01.2017 - 03.2019
High School Diploma -
Simmons Center
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