Kayla Bradley
Jacksonville,FL
Summary
Dynamic and compassionate professional with a rich background in volunteer work and tutoring, notably with Rainbow Girls and Homeschooling families. Excelled in providing educational support and community service, showcasing strong leadership and problem-solving skills. Achieved significant improvements in student confidence and community well-being, leveraging a positive attitude and attention to detail.
Professional, experienced, and ready to contribute in volunteer capacity. Skilled in team collaboration, adaptable to changing needs, and focused on achieving impactful results. Strong communication, organizational, and interpersonal skills, ensuring reliable support and effective teamwork.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Omaha Steaks
09.2020 - Current
- Provided meals to individuals in need, maintaining a high standard of service.
- Directed vehicles to appropriate parking areas, ensuring smooth traffic flow.
- Served meals to community members, ensuring timely and courteous service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Health Care Aide
VA Medical Center
04.2012 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Provided emotional support for patients and families during times of stress and uncertainty.
Bookkeeper
Bradley Blessings Bookkeeping
08.2009 - Current
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Tutor
Homeschooling
08.2018 - 01.2022
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Education
High School Diploma -
Bradley Family Homeschool
Jacksonville, FL 05-2026
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Team collaboration
- Leadership qualities
Education
ENMU, Portales NM, (2000-2006) BS in Psychology and Criminal Justice. 3.20 GPA. Awards - Psy Chi Honor society, Criminal Justice Honor Society.
Liberty University, Lynchburg VA, (2016-2018) MA in Pastoral Counseling specializing in Crisis Response and Trauma and Military Resilience. 3.29 GPA Honor society.
Timeline
Customer Service Representative
Omaha Steaks
09.2020 - Current
Tutor
Homeschooling
08.2018 - 01.2022
Health Care Aide
VA Medical Center
04.2012 - Current
Bookkeeper
Bradley Blessings Bookkeeping
08.2009 - Current
High School Diploma -
Bradley Family Homeschool
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