Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Braley

Felts Mills ,NY

Summary

Dynamic Personal Shopper with a proven track record at Hollister and Company, excelling in customer service and attention to detail. Achieved high accuracy and timeliness, enhancing customer satisfaction and fostering long-term relationships. Skilled in merchandise selection and styling expertise, contributing significantly to team objectives and business growth.

Overview

5
5
years of professional experience

Work History

Gymnastics Coach

Fairgrounds YMCA
09.2019 - 06.2024
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Assessed student progress and provided feedback to improve technique and performance.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Offered constructive feedback to clients to help reach goals.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
  • Taught students how to perform split leaps, back handsprings and other special techniques.
  • Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Researched latest industry trends and developments to keep abreast of best practices.

Personal Shopper

Hollister and Company
08.2023 - 01.2024
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Assisted with stocking merchandise racks and shelves with products.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Stayed current on company offerings and industry trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Education

Associate of Applied Science - Radiologic Technology

North Country Community College
Saranac Lake, NY
05-2027

High School Diploma -

Carthage Central High School
Carthage, NY
06-2024

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Flexible schedule
  • Upbeat and outgoing attitude
  • Payment processing
  • Merchandise selection
  • Accurate money handling
  • Fashion trends
  • Fashion knowledge
  • Styling expertise

Languages

French
Elementary

Timeline

Personal Shopper

Hollister and Company
08.2023 - 01.2024

Gymnastics Coach

Fairgrounds YMCA
09.2019 - 06.2024

Associate of Applied Science - Radiologic Technology

North Country Community College

High School Diploma -

Carthage Central High School

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Kayla Braley