Kayla Brooks
Hamilton
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Operations Lead
Aspen Dental
03.2024 - Current
- Worked alongside the office manager to manage day to day operations
- Consulting with patients regarding finances and cost of treatment
- Creating reports to analyze trends in business and working reports to re-establish care with previous patients
- Utilized as a traveling office manager to cover business needs
Patient Experience Specialist
Aspen Dental
01.2024
- Managing schedule for multiple care providers
- Handling patient dental insurance
- Processing and disputing claims with dental insurance
- Communicating with patients to ensure continuation of care
Credentialing Specialist
Gale Healthcare
09.2022 - 09.2023
- Maintained clinicians files for current documentation and licensing
- Navigated government registries to obtain information/documents
- Communicated with clinicians via email/ text
- Worked in tandem with marketing teams to keep company wide informational sheets updated and accurate
Clinician Support Specialist
Gale Healthcare
05.2022
- Scheduling
- Communications between Medical care facilities and clinicians
- Managing relationships with Facilities
- Maintaining social media presence
- Utilizing Microsoft and Google suite products on a daily basis (Word/Docs, Excel/Sheets, ect.)
Retail Store Manager
Verizon (Wireless Zone)
01.2021 - 05.2022
- Worked closely with the business owner to establish business growth goals
- Set store monthly/quarterly/ yearly goals
- Staffing
- Scheduling
- Overseeing all training
- Inventory management
- Customer escalations
- Sales management
- (Average yoy growth 180%)
Retail Store Manager
T-Mobile
07.2017 - 01.2021
- Staffing
- Scheduling
- Overseeing all training
- Inventory management
- Customer escalations
- Setting sales goals for year over year growth
- Sales management
- (Average growth yoy 135%)
Education
Bachelor of Science - Information Technology
University of Pheonix
01-2028
Property and Causualty Insurance Lisencing - undefined
Hondros college
01.2021
High School Deploma - undefined
Hamilton High School
Skills
- Cross-functional coordination
- Patient services
- Scheduling coordination
- Operational efficiency
- Data management
- Document review
Licensing
Property & Casualty insurance license, OH, IN, KY
Timeline
Operations Lead
Aspen Dental
03.2024 - Current
Patient Experience Specialist
Aspen Dental
01.2024
Credentialing Specialist
Gale Healthcare
09.2022 - 09.2023
Clinician Support Specialist
Gale Healthcare
05.2022
Retail Store Manager
Verizon (Wireless Zone)
01.2021 - 05.2022
Retail Store Manager
T-Mobile
07.2017 - 01.2021
Property and Causualty Insurance Lisencing - undefined
Hondros college
High School Deploma - undefined
Hamilton High School
Bachelor of Science - Information Technology
University of Pheonix
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