Summary
Overview
Work History
Education
Skills
Licensing
Timeline
Generic

Kayla Brooks

Hamilton

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

8
8
years of professional experience

Work History

Operations Lead

Aspen Dental
Hamilton, OH
03.2024 - Current
  • Worked alongside the office manager to manage day to day operations
  • Consulting with patients regarding finances and cost of treatment
  • Creating reports to analyze trends in business and working reports to re-establish care with previous patients
  • Utilized as a traveling office manager to cover business needs

Patient Experience Specialist

Aspen Dental
Hamilton, OH
01.2024
  • Managing schedule for multiple care providers
  • Handling patient dental insurance
  • Processing and disputing claims with dental insurance
  • Communicating with patients to ensure continuation of care

Credentialing Specialist

Gale Healthcare
Work from Home
09.2022 - 09.2023
  • Maintained clinicians files for current documentation and licensing
  • Navigated government registries to obtain information/documents
  • Communicated with clinicians via email/ text
  • Worked in tandem with marketing teams to keep company wide informational sheets updated and accurate

Clinician Support Specialist

Gale Healthcare
Work from Home
05.2022
  • Scheduling
  • Communications between Medical care facilities and clinicians
  • Managing relationships with Facilities
  • Maintaining social media presence
  • Utilizing Microsoft and Google suite products on a daily basis (Word/Docs, Excel/Sheets, ect.)

Retail Store Manager

Verizon (Wireless Zone)
Fairfield, OH
01.2021 - 05.2022
  • Worked closely with the business owner to establish business growth goals
  • Set store monthly/quarterly/ yearly goals
  • Staffing
  • Scheduling
  • Overseeing all training
  • Inventory management
  • Customer escalations
  • Sales management
  • (Average yoy growth 180%)

Retail Store Manager

T-Mobile
Hamilton, Ohio
07.2017 - 01.2021
  • Staffing
  • Scheduling
  • Overseeing all training
  • Inventory management
  • Customer escalations
  • Setting sales goals for year over year growth
  • Sales management
  • (Average growth yoy 135%)

Education

Bachelor of Science - Information Technology

University of Pheonix
01-2028

Property and Causualty Insurance Lisencing - undefined

Hondros college
01.2021

High School Deploma - undefined

Hamilton High School

Skills

  • Cross-functional coordination
  • Patient services
  • Scheduling coordination
  • Operational efficiency
  • Data management
  • Document review

Licensing

Property & Casualty insurance license, OH, IN, KY

Timeline

Operations Lead

Aspen Dental
03.2024 - Current

Patient Experience Specialist

Aspen Dental
01.2024

Credentialing Specialist

Gale Healthcare
09.2022 - 09.2023

Clinician Support Specialist

Gale Healthcare
05.2022

Retail Store Manager

Verizon (Wireless Zone)
01.2021 - 05.2022

Retail Store Manager

T-Mobile
07.2017 - 01.2021

Property and Causualty Insurance Lisencing - undefined

Hondros college

High School Deploma - undefined

Hamilton High School

Bachelor of Science - Information Technology

University of Pheonix

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Kayla Brooks