UNYQUE M. PORTER
Chicago,IL
Summary
Strategic operations leader with 13 years of experience in high-volume, time-sensitive environments within aviation logistics and retail. Managed 70+ frontline employees in a 300+ daily unit operation, focusing on labor planning, safety compliance, and performance execution. Expertise in stabilizing disruptions, aligning staffing with demand, and fostering accountability through effective leadership.
Overview
15
15
years of professional experience
Work History
Operations Supervisor (Site Operations Lead – First Shift)
Gate Gourmet
Schiller Park, USA
11.2015 - Current
- Lead first-shift operations within a 300+ flight daily logistics environment, overseeing 150–200 time-critical movements per shift.
- Directly manage 70+ frontline employees and 2 team leads, driving safety, productivity, and performance accountability.
- Align labor deployment and overtime control with operational demand to maintain service levels and protect cost efficiency.
- Stabilize operational disruptions (weather delays, staffing shortages, dispatch issues) through rapid labor reallocation and cross-functional coordination.
- Lead safety meetings and enforce OSHA, FDA, USDA, HACCP, and airport compliance standards in regulated environments.
- Develop team leads through delegated operational ownership and post-shift coaching to strengthen leadership depth and shift continuity.
- Conduct investigations, administer disciplinary actions, and execute terminations to uphold workforce standards.
Manager / Visual Merchandising Lead
SNIPES USA
Melrose Park, USA
03.2020 - Current
- Lead daily store operations in a high-volume retail environment, overseeing staffing, scheduling, and KPI execution.
- Manage team performance, accountability, and customer service standards.
- Partner with district leadership to improve operational consistency and labor efficiency.
- Coach and develop supervisors to improve retention and team stability.
Store Manager / Area Sales Manager
Journeys
Chicago Ridge, USA
01.2011 - 01.2015
- Directed multi-location retail operations, enhancing staffing efficiency, ensuring compliance, and elevating performance outcomes.
- Managed hiring and training processes, fostering employee development and optimizing performance in high-volume sales environments.
- Enhanced operational execution through KPI monitoring and targeted coaching practices, contributing to overall team effectiveness.
Education
Computer Information Systems -
DeVry University
Tinley Park, ILSkills
- Operations Management
- Transportation & Logistics
- Labor planning
- Shift management
- Performance Accountability
- Process Improvement
- Budget Management
- Workforce Leadership
- Cross-functional coordination
- Regulatory compliance
- Disciplinary Leadership
Timeline
Manager / Visual Merchandising Lead
SNIPES USA
03.2020 - Current
Operations Supervisor (Site Operations Lead – First Shift)
Gate Gourmet
11.2015 - Current
Store Manager / Area Sales Manager
Journeys
01.2011 - 01.2015
Computer Information Systems -
DeVry University