Jonathan Tolentino
Kissimmee,FL
Summary
Operations professional with 10+ years of experience in high-volume retail and warehouse environments, including leadership experience as a Shift Lead. Proven track record of improving workflow efficiency (15–20%), reducing onboarding time (25%), and supporting team productivity through hands-on leadership and KPI management. Skilled in inventory control, staff training, and daily operations.
Overview
8
8
years of professional experience
Work History
Shift Lead / Operations Supervisor
Walgreens
02.2025 - Current
- Lead daily store operations and supervise 5–10 employees in a high-volume environment
- Increased workflow efficiency and reduced customer wait times by 15–20% through optimized staff allocation
- Maintain 100% accuracy in cash handling, audits, and opening/closing procedures
- Trained and coached new hires, reducing onboarding time by 25% and improving team performance
- Monitor KPIs and operational standards to ensure consistent execution
Warehouse Associate (Seasonal)
DHL
11.2024 - 12.2024
- Processed 300+ packages per shift while maintaining speed, accuracy, and safety compliance
- Supported high-volume loading and unloading operations during peak season
- Met and exceeded daily productivity targets in a fast-paced environment
Merchandising Associate
Quaker
06.2023 - 08.2024
- Improved product availability by reducing out-of-stock issues through inventory tracking
- Executed merchandising strategies to support sales and visual standards
- Collaborated with store teams to improve operational efficiency
Sales Associates
Walgreens
09.2022 - 06.2023
- Delivered high-quality customer service while maintaining accuracy in POS and cash handling
- Supported daily store operations including stocking and inventory organization
Installer / Technician
JT Window Company
09.2020 - 09.2022
- Completed residential installation projects with strong focus on quality and safety
- Managed on-site customer interactions to ensure satisfaction and timely completion
Dairy Associate
Amigo (Walmart)
01.2018 - 09.2020
- Managed inventory, stocking, and product rotation in a high-volume department
- Maintained food safety standards and supported efficient daily operations
Education
University of Puerto Rico, Carolina
Bachelor of Arts in Criminal Justice
Skills
- Operations Management
- Team Leadership
- KPI Tracking
- Process Improvement
- Inventory Control
- Warehouse Operations
- Customer Service
- Loss Prevention
- Cash Handling
- Staff Training
- Safety Compliance
- Microsoft Excel
Languages
English & Spanish (Fluent)
Timeline
Shift Lead / Operations Supervisor
Walgreens
02.2025 - Current
Warehouse Associate (Seasonal)
DHL
11.2024 - 12.2024
Merchandising Associate
Quaker
06.2023 - 08.2024
Sales Associates
Walgreens
09.2022 - 06.2023
Installer / Technician
JT Window Company
09.2020 - 09.2022
Dairy Associate
Amigo (Walmart)
01.2018 - 09.2020
University of Puerto Rico, Carolina
Bachelor of Arts in Criminal Justice