Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Kayla Brooks

Dayton,OH

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Care Admin Specialist (Part-Time) Office Operations ManagerProgram ManagerProgram Team LeadAssistant Manager

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Dayton, OH
Open to relocation: Yes

Summary

Operations and administrative leader with 9+ years of experience supporting multi-site teams, records management, scheduling, KPI reporting, and process improvement. Known for improving workflow accuracy, coordinating cross-functional operations, and supporting senior leadership in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Care Admin Specialist (Part-Time)

Charlie Health
remote, OH
03.2025 - Current
  • Reviewed and reconciled patient data across Salesforce and EMR systems, reducing documentation errors and improving record accuracy for admissions and care teams.
  • Maintained 100% compliant patient records and documentation workflows in line with HIPAA and internal standards, supporting audit readiness and secure file management.
  • Support admissions and clinical teams with scheduling, attendance workflows, document preparation, correspondence, and high-priority administrative needs.
  • Verify insurance coverage and eligibility using Availity and payer-specific systems, including UnitedHealthcare, CareSource, and Anthem.
  • Identify and resolve patient-data discrepancies and collaborate across clinical, admissions, and administrative teams to keep workflows moving efficiently.

Office Operations Manager

PATH Integrated Health
03.2025 - Current
  • Coordinated operational initiatives, balancing competing priorities and deadlines to ensure timely project delivery.
  • Collaborated with billing, clinical, and administrative teams to streamline workflow and ensure seamless operations.
  • Managed complex calendar scheduling and coordinated workflows across teams.
  • Developed and implemented new administrative procedures that enhanced office organization and operational efficiency.
  • Monitored KPIs, staffing, quality, revenue, and budget performance to identify gaps, support decision-making, and improve day-to-day operations.
  • Oversaw HIPAA compliance and maintained over 300 confidential records.
  • Organized meetings, conferences, and travel arrangements for staff members efficiently.
  • Prepared reports, memos, and correspondence for the executive team.

Program Manager

RetireMed
03.2023 - 02.2025
  • Managed project timelines to align with organizational goals and stakeholder needs.
  • Reviewed program performance data, identified trends, and recommended actionable improvements for enhanced outcomes.
  • Coordinated cross-functional initiatives to align departmental goals with executive leadership priorities.
  • Facilitated interdepartmental communication to improve collaboration and streamline information flow.
  • Developed comprehensive reports to present project status updates to senior management.
  • Conducted regular team meetings to review progress and address issues arising from program execution.
  • Identified improvement areas in processes, procedures, and systems related to program delivery.
  • Built CRM dashboards and executive reports that tracked productivity, enrollment, and quality trends for senior leadership, improving visibility into operational performance.

Program Team Lead

RetireMed
07.2021 - 02.2023
  • Directed workflow planning and scheduling for a team of 24 advisors.
  • Coached team members to improve performance and engagement, fostering a motivated work environment.
  • Conducted audits and implemented corrective action plans, ensuring compliance and operational integrity.
  • Served as escalation lead for complex operational issues.
  • Mentored junior staff in professional development and best practices.
  • Managed performance reviews and provided regular constructive feedback.
  • Collaborated with management to align team objectives with organizational goals.
  • Delegated tasks based on individual skill sets, enhancing team productivity and accountability.

Assistant Manager

Hand & Stone Massage Spa
01.2017 - 06.2021
  • Increased customer satisfaction scores to 90%
  • Led staff training initiatives that enhanced team performance and productivity
  • Developed community partnerships that expanded outreach and supported business growth

Education

Bachelor of Science - Biology

Central State University
Wilberforce, OH
05-2017

Skills

  • KPI reporting
  • Data analysis
  • CRM analytics and compliance
  • Administrative Tools
  • Microsoft 365 and Google Workspace
  • Project Coordination
  • Operations improvement
  • Issue resolution strategies
  • Team leadership
  • Coaching and reviews
  • Document management
  • Customer service excellence

Timeline

Care Admin Specialist (Part-Time)

Charlie Health
03.2025 - Current

Office Operations Manager

PATH Integrated Health
03.2025 - Current

Program Manager

RetireMed
03.2023 - 02.2025

Program Team Lead

RetireMed
07.2021 - 02.2023

Assistant Manager

Hand & Stone Massage Spa
01.2017 - 06.2021

Bachelor of Science - Biology

Central State University

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Kayla Brooks