Hi, I’m
Kayla Brown
Godfrey,IL
Summary
Dedicated and highly motivated professional with extensive customer service and administrative experience. Seeking to leverage skills in a dynamic work environment. Committed to delivering exceptional service and fostering positive client relationships. Aiming to contribute effectively to the success of the organization. Strong focus on providing outstanding support and exceeding customer expectations. Confident in ability to make a valuable impact.
Overview
10
years of professional experience
Work History
Peachy Paws Spa
Dog Bather
05.2023 - Current
Job overview
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Zaza Nail Spa
Receptionist
06.2021 - 01.2022
Job overview
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
Smoothie King
Shift Lead
05.2020 - 06.2021
Job overview
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
Mister Donut
Sales Associate
06.2015 - 05.2020
Job overview
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Alton High SchoolAlton, IL
High School Diploma
05.2019
Skills
- Exceptional Client Relations Expertise
- Proficient Multitasking Capabilities
- Effective Resource Management
- Social Media Optimization
- Fundamental Pet Care Skills
- Clear and effective communication
- Appointment Coordination
- Proficient in Multi-Line Telephony
Timeline
Dog Bather
Peachy Paws Spa
05.2023 - Current
Receptionist
Zaza Nail Spa
06.2021 - 01.2022
Shift Lead
Smoothie King
05.2020 - 06.2021
Sales Associate
Mister Donut
06.2015 - 05.2020
Alton High School
High School Diploma
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