Kayla Brown
Holly Springs,NC
Summary
Dynamic Quality Management Assistant at Alliance Health with a proven track record in enhancing operational efficiency and ensuring compliance. Skilled in project management and customer service, I foster cross-functional collaboration and streamline processes, resulting in improved product reliability and team productivity. Adept at document management and onboarding support, I drive continuous improvement initiatives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Quality Management Assistant
Alliance Health
06.2023 - Current
- NCI Survey Management- distribution, tracking, and collection of survey documents from internal and external partners. Managing data submission by coordinating with the State of North Carolina.
- Support NCQA Accreditation preparation activities
- Prepare, maintain, and distribute meeting agendas, action logs, and other associated meeting items along with RSVPs and quorum for Quality Management Committee, Continuous Quality Improvement, and Health Equity Advisory Team.
- Create workflows for Quality Management Processes
- Collaborated with cross-functional teams to identify areas for improvement, resulting in enhanced product reliability.
- Promoted a culture of continuous improvement by encouraging open communication among team members and providing ongoing education opportunities.
- Ensured compliance with industry standards and regulations, maintaining a high level of accuracy in all documentation efforts.
- Support executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boost team productivity by managing communication channels and ensuring timely responses to inquiries.
- Manage expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintain confidentiality of sensitive information, adhering strictly to data protection regulations.
- Deliver excellent customer service through prompt responses to client inquiries, address concerns effectively, and build strong relationships.
- Facilitate timely delivery of special projects to meet organizational and departmental objectives.
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Administrative Support Specialist
NC State Veterinary Hospital
02.2022 - 10.2022
- Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Patient Care Coordinator
The Smiling Turtle Pediatric Dentistry
05.2021 - 02.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Intern- Patient Resource Coordinator
Pretty in Pink
09.2021 - 12.2021
- Served as a point of contact with the patient and their healthcare team to facilitate access to foundation services
- Handled confidential documents; facilitated and managed key documents across multiple workspaces that are crucial to daily operations
- Assisted with patient application process, database entry, accurate record keeping, and healthcare provider payments while maintaining patient confidentiality protocols
- Participated in communication and patient review process with Medical Advisory Committee
- Assisted patients in achieving the best possible health outcomes by facilitating access to the company's resources as well as outside resources to assist with cancer related needs
Education
Bachelor of Science - Health Care Management
Old Dominion University
12-2021
Skills
- Customer service
- Office administration
- Data entry
- Document management
- Candidate sourcing
- Onboarding support
- Project management
- Screening resumes
- Candidate tracking
- SharePoint
- Microsoft
- Google Suite
Timeline
Quality Management Assistant
Alliance Health
06.2023 - Current
Administrative Support Specialist
NC State Veterinary Hospital
02.2022 - 10.2022
Intern- Patient Resource Coordinator
Pretty in Pink
09.2021 - 12.2021
Patient Care Coordinator
The Smiling Turtle Pediatric Dentistry
05.2021 - 02.2022
Bachelor of Science - Health Care Management
Old Dominion University
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