Kayla Bruce
Little Elm
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Practice & Operations Manager
Embrace Wellness Animal Clinic
07.2024 - Current
- Manage daily operations and administrative functions for a veterinary healthcare practice generating approximately $1.5M in annual gross sales.
- Lead and support a team of up to 15 employees across client service and medical support departments, including hiring, onboarding, coaching, performance management, and leadership development.
- Hired and onboarded 12 employees; redesigned recruitment workflows, candidate screening forms, interview templates, and hiring documentation.
- Conduct quarterly performance reviews, monthly 1:1 meetings, coaching sessions, disciplinary documentation, and employee development initiatives.
- Developed employee handbook, SOPs, operational manuals, training packets, quarterly training programs, weekly internal newsletters, and employee evaluation processes.
- Led implementation, staff training, and workflow development for EzyVet, Weave, PetDesk, digital consent forms, and client communication systems.
- Manage payroll support, budgeting, vendor relationships, inventory oversight, equipment maintenance delegation, OSHA compliance, and operational reporting.
- Oversee clinic social media, monthly magazine ads, digital marketing, client email campaigns, and in-clinic promotional content; create 5-20 posts monthly and 30+ room-screen graphics.
- Led marketing and community engagement efforts contributing to recognition as Best Veterinary Clinic in Prosper/Celina in 2025.
- Established partnerships with local emergency and specialty hospitals to secure client resources, coupons, employee discounts, and referral support.
- Created employee appreciation systems including points-based recognition and Employee of the Month initiatives.
- Coordinate community outreach events, local school events, clinic-hosted activities, and client education initiatives.
Office Lead / Supervisor
Embrace Wellness Animal Clinic
08.2023 - 07.2024
- Managed CSR operations, office and food inventory, office budgets, client workflows, staff training, supply ordering, and administrative support while acting as assistant to the Practice Manager and Practice Owner.
Veterinary Receptionist
Embrace Wellness Animal Clinic
04.2022 - 07.2024
- Served as the sole receptionist in a new practice, managing scheduling, phones, client communication, billing, check-in/check-out, records, and front-office workflows during clinic growth.
Personal Assistant & Household Manager
Private Family
08.2021 - 04.2022
- Provided executive-assistant style support for a dual-career professional family, including appointment scheduling, daily calendar management, travel arrangements, transportation, childcare, household coordination, and confidential administrative support.
Veterinary Technician / Surgery Technician
Corinth Animal Hospital
07.2021 - 10.2021
- Supported surgical, diagnostic, and patient care operations including anesthesia monitoring, laboratory work, imaging, medication administration, and client education.
Veterinary Receptionist / Veterinary Technician
Family Pet Clinic
01.2021 - 07.2021
- Provided client service, scheduling, payment processing, patient care, surgical support, diagnostics, home-care communication, and administrative assistance.
Veterinary Assistant / Trainer
Creekside Pet Care Center
08.2020 - 02.2021
- Assisted medical staff with patient care, surgical preparation, animal restraint, medication preparation, exam support, treatment area restocking, and training support.
Extended School Teacher Aide
Lewisville Independent School District
10.2018 - 05.2020
- Supported student supervision, classroom operations, educational activities, safety procedures, scheduling coordination, and communication with parents and school staff.
Education
High School Diploma -
Texas Virtual Academy
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management
- Client relationships
- Schedule management
- Performance management
- Health and safety compliance
Timeline
Practice & Operations Manager
Embrace Wellness Animal Clinic
07.2024 - Current
Office Lead / Supervisor
Embrace Wellness Animal Clinic
08.2023 - 07.2024
Veterinary Receptionist
Embrace Wellness Animal Clinic
04.2022 - 07.2024
Personal Assistant & Household Manager
Private Family
08.2021 - 04.2022
Veterinary Technician / Surgery Technician
Corinth Animal Hospital
07.2021 - 10.2021
Veterinary Receptionist / Veterinary Technician
Family Pet Clinic
01.2021 - 07.2021
Veterinary Assistant / Trainer
Creekside Pet Care Center
08.2020 - 02.2021
Extended School Teacher Aide
Lewisville Independent School District
10.2018 - 05.2020
High School Diploma -
Texas Virtual Academy