Kayla Burke
Merrick,NY
Summary
Accomplished in enhancing customer experiences and streamlining recordkeeping, I excelled at Diamond Masonry by implementing effective document management and fostering exceptional customer relations. Leveraging problem-solving skills and a trustworthy demeanor, I significantly contributed to maintaining high standards of service and operational efficiency.
Overview
10
10
years of professional experience
Work History
Childcare Provider
The Pepe Family
Bellmore, NY
08.2023 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Office Manager's Assistant
Diamond Masonry
54 Verdi Street Farmingdale
08.2021 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Instacart Driver
Instacart
Nassau, NY
09.2022 - 09.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
Senior Care Companion
Private Residence
Levittown, NY
09.2017 - 11.2020
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to family.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Hostess/server Assistant
Applebee's Grill + Bar
Bellmore, NY
08.2014 - 09.2017
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Wellington C Mepham High School
Bellmore, NYSkills
- Recordkeeping requirements
- Trustworthy
- Problem-Solving
- Punctual and Reliable
- Customer Relations
- Customer Service
- Document and Records Management
- Sales and Upselling
Timeline
Childcare Provider
The Pepe Family
08.2023 - Current
Instacart Driver
Instacart
09.2022 - 09.2024
Office Manager's Assistant
Diamond Masonry
08.2021 - Current
Senior Care Companion
Private Residence
09.2017 - 11.2020
Hostess/server Assistant
Applebee's Grill + Bar
08.2014 - 09.2017
Wellington C Mepham High School