Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Burress-Long

West Palm Beach,FL

Summary

Efficient professional with solid background in customer service project management. Successfully led teams to enhance customer satisfaction and streamline service operations. Demonstrated effective problem-solving and excellent communication skills to deliver consistent project outcomes.

Overview

9
9
years of professional experience

Work History

Customer Service/Project Manager

Forever Studios
08.2023 - Current
  • Developed and implemented effective customer service policies and procedures
  • Created project plans to ensure that customer service projects were completed on time and within budget
  • Managed customer service projects, including tracking progress, resolving issues, and ensuring quality control
  • Provided support to customers in order to identify solutions to their problems
  • Identified areas of improvement for existing customer service processes and developed action plans to implement changes
  • Collaborated with internal stakeholders such as sales teams, marketing teams, product managers to develop strategies for improving the customer experience
  • Trained and coached team members on best practices for providing excellent customer service
  • Evaluated feedback from customers in order to make continuous improvements to services provided

Bartender

Carolina Ale House
04.2016 - 07.2023
  • Greeted customers and provided excellent customer service
  • Maintained inventory of liquor, beer, wine, and other beverage items
  • Processed payments accurately and efficiently with POS system
  • Resolved customer complaints in a professional manner
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received
  • Trained new bartenders on drink preparation and upselling techniques

Education

High School Diploma - Medical Terminology, Human Anatomy and Physiology 1&2

South University
Boynton Beach, FL
05.2013

Skills

  • CRM Software
  • Task Delegation
  • Sales Support
  • Project Management
  • Handling Escalations
  • Quality Assurance
  • Schedule Coordination
  • Feedback collection
  • Deadline-oriented
  • Excellent time management skills
  • Training and mentoring

Timeline

Customer Service/Project Manager

Forever Studios
08.2023 - Current

Bartender

Carolina Ale House
04.2016 - 07.2023

High School Diploma - Medical Terminology, Human Anatomy and Physiology 1&2

South University

Similar Profiles

CREATE PROFILE
Kayla Burress-Long