Kayla Burrow
Austin
Summary
Adept at espresso machine operation and fostering team unity, I significantly boosted productivity and safety at Dutch Bros. My leadership, coupled with exceptional customer service skills, ensured a seamless operation and high customer satisfaction. Specializing in efficient workflow management and beverage quality, I excel in fast-paced environments, embodying professionalism and a positive attitude.
Overview
1
1
year of professional experience
Work History
Barista
Dutch Bros
Austin
04.2024 - 01.2025
- Coached team members to increase productivity and reduce workplace accidents.
- Scheduled staff shifts, considering peak times and individual availability.
- Fostered a team-oriented environment to increase morale and productivity.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Collected payments and provided accurate change.
- Utilized POS system to receive and process customer payments.
Education
High School Diploma -
Garza Independence High School
Austin12-2022
Skills
- Opening and closing duties
- Espresso machine operation
- Professional demeanor
- Exceptional customer service
- New hire training
- Team leadership
- Conflict mediation
- Workflow management
- Speedy and efficient
- Adaptive and creative
- Positive and professional
- Hospitality and accommodation
- POS system operation
- Multitasking and organization
- Problem-solving
- Ingredient restocking
- Order taking
- Attention to detail
- Recipe adherence
- Beverage preparation
Timeline
Barista
Dutch Bros
04.2024 - 01.2025
High School Diploma -
Garza Independence High School
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