Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Byers

Fishers,IN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

4
4
years of professional experience

Work History

Custodian

MSD Washington Township Schools
02.2023 - 01.2024
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Checked in and stocked inventory throughout facility.

Customer Service Representative

Speedway Gas Station
02.2021 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

CNA

Millpond Health Campus
01.2020 - 12.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Education

High School Diploma -

North Putnam Sr High School
Roachdale, IN
05.2020

Skills

  • Cleaning and sanitizing

  • Work independently

  • Responsible and Dependable

  • Customer Service

  • Skilled housekeeper

  • Patient Care

  • Bathing Assistance

Timeline

Custodian

MSD Washington Township Schools
02.2023 - 01.2024

Customer Service Representative

Speedway Gas Station
02.2021 - 12.2022

CNA

Millpond Health Campus
01.2020 - 12.2020

High School Diploma -

North Putnam Sr High School

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Kayla Byers