Kayla Cannon
Fort Worth
Summary
Detail-oriented professional with 5+ years of experience supporting high-volume tax processing, compliance auditing, and data reporting within enterprise environments. Strong background in SQL, Excel, and tax engines, with a proven ability to improve workflow efficiency, reduce aging volume, and ensure regulatory accuracy. Recognized for analytical problem-solving, cross-functional collaboration, and process optimization.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Service Delivery Processing Specialist
Adp- Automated Data Processing
San Dimas
03.2020 - 06.2025
- Processed and audited state income tax and state unemployment tax returns using multiple tax engines, ensuring compliance with jurisdictional regulations.
- Utilized SQL queries to extract, analyze, and validate large datasets for operational reporting and issue resolution.
- Managed high-volume client financial requests in SAP, maintaining accuracy while meeting strict deadlines.
- Developed and improved Excel-based tracking tools to increase workflow efficiency and reduce aging volume.
- Partnered with internal departments (tax, compliance, operations) to resolve discrepancies and improve service delivery outcomes.
- Identified process gaps and implemented workflow enhancements that improved productivity and reduced rework.
- Supported compliance initiatives by maintaining precise documentation and audit-ready records.
Education
Bachelor of Arts - Communications
California State Polytechnic University, Pomona
Pomona, CA 08.2023 - 01.2026
Associate of Arts - Communications
Riverside City College
Riverside, CA 08.2020 - 05.2023
Rancho Cucamonga High School
Rancho Cucamonga, CASkills
- Tax Processing & Compliance
- Data Analysis & Reporting
- SQL Querying
- Excel (VLOOKUP, Pivot Tables, Data Validation)
- SAP Financial Processing
- State Income & Unemployment Tax
- Audit Support
- Process Improvement
- Data Accuracy & Quality Control
- Cross-Functional Collaboration
Reference
- Rosaline BuerhausManager, Remittance & Compliance — ADP
Rosaline.Buerhaus@adp.com
909-612-6259
Timeline
Bachelor of Arts - Communications
California State Polytechnic University, Pomona
08.2023 - 01.2026
Associate of Arts - Communications
Riverside City College
08.2020 - 05.2023
Service Delivery Processing Specialist
Adp- Automated Data Processing
03.2020 - 06.2025
Rancho Cucamonga High School