Kayla Carper
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Mission BBQ
Morgan Hernandez
Glen Burnie
04.2021 - Current
- Contributed to team success by cross-training in other positions, increasing operational flexibility.
- Catering Call Center Concierge Teammate
- Answer calls, take customers orders, make accounts in CRM, collect money.
- Trained on google workspace, ( excell, drive,gmail, calender, google meet etc.
- Increased repeat customers through attentive listening and understanding their preferences.
- Participated in staff meetings to exchange ideas on improving service quality and efficiency.
- Contributed towards a positive work environment through effective communication with colleagues and management teams alike.
- Promoted daily specials using persuasive communication skills, driving sales of featured items.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Northeast High School
Pasadena, MD06.2024
Skills
Excellent customer service
Order Accuracy
Strong Work Ethic
Professional Appearance
Active Listening
Data Entry
Call center experience
Microsoft Excel
Professional telephone demeanor
Appointment Scheduling
Staff Training
Account updating
Spreadsheets
Timeline
Mission BBQ
Morgan Hernandez
04.2021 - Current
High School Diploma -
Northeast High School