Kayla Carrero
Bethlehem,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Inbound Call Center Representative
Sequential Technology International
Bethlehem, PA
02.2024 - Current
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Provided accurate information about products or services to customers.
- Researched required information using available resources.
- Identified and escalated priority issues as needed.
Pharmacy Technician Trainee
Rite Aide Pharmacy
Bethlehem, PA
08.2023 - 01.2024
- Maintained patient profiles and medication records.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Stocked shelves with pharmaceutical products.
- Organized drugs by expiration date to ensure freshness.
Warehouse Supervisor
UNFI/Capstone Logistics
Allentown, PA
05.2022 - 04.2023
- Ensured appropriate staffing levels to meet production demands.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Coordinated with other departments to ensure smooth flow of materials.
- Supervised loading and unloading of materials from incoming trucks.
Quality Assurance Lead
UNFI/SUPERVALU
Schnecksville, PA
02.2022 - 05.2022
- Walk through freezers and coolers checking products expiration dates and rotating dates, as well as getting an accurate count on inventory.
- Conducted internal audits of the quality management system, identified non-conformances and developed corrective action plans.
- Investigated customer feedback regarding product performance and provided recommendations for improvements.
Warehouse Clerk
UNFI/ Capstone logistics
Schnecksville, PA
02.2022 - 05.2022
- Assign unloaders to trucks
- Maintained accurate inventory records using computerized tracking system.
- Assisted with physical inventories as needed.
Machine Operator
QVC Distribution Center
Bethlehem, PA
10.2021 - 03.2022
- Drive a standing forklift to pick orders or stow merchandise.
- Maintained accurate inventory records and prepared reports for management.
- Ensured all safety protocols were followed while operating the forklift.
Education
Associate of Applied Science - Pharmacy Technology
Ultimate Medical Academy - Clearwater
Clearwater, FL06-2025
High School Diploma -
Penn Foster Online High School
11.2013
Medical Assistant -
Philadelphia Life Science Institute
09.2013
Skills
- Clerical experience
- Quality Assurance
- Supervisor Experience
- Communication skills
- Customer service
- Medical terminology
- Call center
- Basic computer skills (Microsoft word, spreadsheet, slideshow)
- Data entry
- Insurance Verification
- Proper labeling procedures
- Pharmacy operations
- Medication Dispensing
Certification
- Accident & Health Insurance License, 08/01/23, 06/30/26
- Life & Health Insurance License
Timeline
Inbound Call Center Representative
Sequential Technology International
02.2024 - Current
Pharmacy Technician Trainee
Rite Aide Pharmacy
08.2023 - 01.2024
Warehouse Supervisor
UNFI/Capstone Logistics
05.2022 - 04.2023
Quality Assurance Lead
UNFI/SUPERVALU
02.2022 - 05.2022
Warehouse Clerk
UNFI/ Capstone logistics
02.2022 - 05.2022
Machine Operator
QVC Distribution Center
10.2021 - 03.2022
Associate of Applied Science - Pharmacy Technology
Ultimate Medical Academy - Clearwater
High School Diploma -
Penn Foster Online High School
Medical Assistant -
Philadelphia Life Science Institute
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