Justin Henry
Sumter,SC
Summary
Over the span of ten years, I've developed skills in but not limited to, oral and written communication, active listening and analytical problem-solving skills, aptness to do the required job and more efficiently. I'm able to follow company policies, rules and regulations and in addition uphold satisfactory to patients and customers. I'm hard working, devoted and a punctual gentleman that's dependable and sound. I'm quick learner and have a teachable spirit. Most definitely would like to grow, hone and widen the repertoire skills possessed to be better each day 'm alive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Inbound Call Center Representative
Education Dynamics
2021.11 - 2022.04
- Job required one to make up to 300 or more calls per shift in which was maintained daily.
- Proficiently following speak easy for quality insurance and training purposes
- Keeping professional attitude at all times
- Update personal data with current information.
- Get compliance consent from prospects for desired schools and programs
- Exemplify Empathy
- Stay online with prospect for established transfer to one of hundreds of schools partnered with confirming Sale completion.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Wireless Specialist
T-Roc Global
2019.06 - 2019.12
- Worked with users to diagnose, resolve network device problems, implemented established technical or procedural solutions.
- Accurately read, understood, carried out written instructions
- Followed standards procedures to maintain safe work environment
- Assisted customers with accessory purchases for new phones, old phones, adding lines to account, setting up with new service
- Also assisted customers with switching over to new plans of service while maintaining current phone number with active service
- Conversed with 10 to 40 people daily
- Identified opportunities to improve wireless device performance by introducing new hardware or software updates.
Substitute Teacher
Sumter School District
2018.11 - 2019.05
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Classroom management size about 15 to 20 students per class cycle
- Established direct but empathetic type of relationship with children.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Collector
Farmers Furniture
2018.06 - 2018.09
- Followed fair debt practices and regulatory guidelines when managing collections process
- Recovered lost revenue by persistently reaching out to customers with past due accounts
- Reviewed accounts to determine payment plan compliance
- Processed payments over phone and set up recurring drafts
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Documented changes in accounts and on credit reports
- Reached out to approximately 500 account holders daily.
Education
Bachelor's Degree - Biology
05.2017
High School Diploma -
05.2012
Skills
- Presentation Skills
- Windows
- Research
- Leadership
- Laboratory Experience
- Performance marketing
- System Documentation
- Microsoft Office
- Inventory Control Processes
- Sales Quota Achievement
- Professional Relationships
- Account Updating
- HIPAA Regulations
Certification
- BLS/CPR, Pee Dee CTC - 3/15/2019-03/2021
- EKG, Professional Medical Training Center - 03/28/2019
Musician, Handyman, Artistic, Writer
References:
- Tonya Henry 8037573506 (Current Instructor)
- Apostle Henry 8434683154 (Pastor)
- Mary Hamlin 8436218275 (Former Coworker)
- Franklin Kelly 8038041923 (Former Colleague)
- Andrew Kennedy 7044333377 (Former Colleague)
- Jay Wilson 9196088566 (Former supervisor)
Additional Information
I don't work on Sunday's it is against my religious beliefs. If I'm able to work more during the week to compensate the timing required for Sundays I'm willing to do that.
Timeline
Inbound Call Center Representative - Education Dynamics
2021.11 - 2022.04
Wireless Specialist - T-Roc Global
2019.06 - 2019.12
Substitute Teacher - Sumter School District
2018.11 - 2019.05
Collector - Farmers Furniture
2018.06 - 2018.09
Morris College - Bachelor's Degree, Biology
Crestwood High School - High School Diploma,
Substitute Teaching Certification
EKG Certification
May 2019 to Present
Reading and interpretating the diagraphs of heart rhythms
BSL-CPR
March 2019 to Present
Learned to give acute medical attention to both adults and infant through toddlers.
BLS-CPR
March 2019 to Present
Learned to give acute medical attention to both adults and infant through toddlers.
CPR Certification
March 2019 to Present
Learned to give acute medical attention to both adults and infant through toddlers. BLS/CPR certified.
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