Summary
Overview
Work History
Education
Skills
Certification
Musician, Handyman, Artistic, Writer
Additional Information
Timeline
Justin Henry

Justin Henry

Sumter,SC

Summary

Over the span of ten years, I've developed skills in but not limited to, oral and written communication, active listening and analytical problem-solving skills, aptness to do the required job and more efficiently. I'm able to follow company policies, rules and regulations and in addition uphold satisfactory to patients and customers. I'm hard working, devoted and a punctual gentleman that's dependable and sound. I'm quick learner and have a teachable spirit. Most definitely would like to grow, hone and widen the repertoire skills possessed to be better each day 'm alive.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Inbound Call Center Representative

Education Dynamics
11.2021 - 04.2022
  • Job required one to make up to 300 or more calls per shift in which was maintained daily.
  • Proficiently following speak easy for quality insurance and training purposes
  • Keeping professional attitude at all times
  • Update personal data with current information.
  • Get compliance consent from prospects for desired schools and programs
  • Exemplify Empathy
  • Stay online with prospect for established transfer to one of hundreds of schools partnered with confirming Sale completion.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

Wireless Specialist

T-Roc Global
06.2019 - 12.2019
  • Worked with users to diagnose, resolve network device problems, implemented established technical or procedural solutions.
  • Accurately read, understood, carried out written instructions
  • Followed standards procedures to maintain safe work environment
  • Assisted customers with accessory purchases for new phones, old phones, adding lines to account, setting up with new service
  • Also assisted customers with switching over to new plans of service while maintaining current phone number with active service
  • Conversed with 10 to 40 people daily
  • Identified opportunities to improve wireless device performance by introducing new hardware or software updates.

Substitute Teacher

Sumter School District
11.2018 - 05.2019
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Classroom management size about 15 to 20 students per class cycle
  • Established direct but empathetic type of relationship with children.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Collector

Farmers Furniture
06.2018 - 09.2018
  • Followed fair debt practices and regulatory guidelines when managing collections process
  • Recovered lost revenue by persistently reaching out to customers with past due accounts
  • Reviewed accounts to determine payment plan compliance
  • Processed payments over phone and set up recurring drafts
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Documented changes in accounts and on credit reports
  • Reached out to approximately 500 account holders daily.

Education

Bachelor's Degree - Biology

Morris College, Sumter, SC
05.2017

High School Diploma -

Crestwood High School, Sumter, SC
05.2012

Skills

  • Presentation Skills
  • Windows
  • Research
  • Leadership
  • Laboratory Experience
  • Performance marketing
  • System Documentation
  • Microsoft Office
  • Inventory Control Processes
  • Sales Quota Achievement
  • Professional Relationships
  • Account Updating
  • HIPAA Regulations

Certification

  • BLS/CPR, Pee Dee CTC - 3/15/2019-03/2021
  • EKG, Professional Medical Training Center - 03/28/2019

Musician, Handyman, Artistic, Writer

References:

  • Tonya Henry 8037573506 (Current Instructor)
  • Apostle Henry 8434683154 (Pastor)
  • Mary Hamlin 8436218275 (Former Coworker)
  • Franklin Kelly 8038041923 (Former Colleague)
  • Andrew Kennedy 7044333377 (Former Colleague)
  • Jay Wilson 9196088566 (Former supervisor)

Additional Information

I don't work on Sunday's it is against my religious beliefs. If I'm able to work more during the week to compensate the timing required for Sundays I'm willing to do that.

Timeline

Inbound Call Center Representative - Education Dynamics
11.2021 - 04.2022
Wireless Specialist - T-Roc Global
06.2019 - 12.2019
Substitute Teacher - Sumter School District
11.2018 - 05.2019
Collector - Farmers Furniture
06.2018 - 09.2018
Morris College - Bachelor's Degree, Biology
Crestwood High School - High School Diploma,

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Justin Henry