Shyla Echelberry Wadi
Jefferson City,MO
Summary
I am a motivated, well organized, and detail-oriented women who is genuinely passionate about making a positive impact in this world. With the skills, experiences, and gifts I posses, I am confident that I have what it takes to be of great service and a high quality team member.
Overview
2
2
years of professional experience
Work History
Inbound Call Center Representative
Rose International
Jefferson City, MO
05.2022 - 12.2022
- Answered phone calls from customers, providing accurate information and resolving customer issues efficiently.
- Navigated multiple computer systems and applications, utilizing search tools to find up to date information.
- Recorded quick, yet detailed notes during each phone interaction for future reference.
- Communicated professionally and compassionately as I assisted members with their insurance policies.
- Consistently achieved high performance ratings through quality assurance reviews.
- Adhered to all company policies and procedures when dealing with customers.
- Identified and escalated priority issues as needed.
Preschool Teacher
Kids Kamp
St. Louis, MO
11.2021 - 02.2022
- Created a positive learning environment that created healthy growth and development
- Nourished and engaged playfully with children, building strong and trusting relationships
- Developed lesson plans with goals, activities, and outcomes that represented early learning standards
- Worked collaboratively with colleagues and support team to ensure student success
- Applied patience and understanding, especially when dealing with challenging student behavior
Sales Manager
North Inc.
09.2021 - 11.2021
- Partnered with marketing team to align sales strategy with brand messaging across communication channels
- Successfully sold products to customers through innovative sales strategies
Front Desk Agent
Courtyard by Marriott
Jefferson City, MO
04.2021 - 09.2021
- Provided quality customer service to guests by greeting them warmly and addressing their needs promptly
- Accurately made guest reservations, checked guests in and out, and handled payment processing
- Corrected guest issues promptly with knowledgeable and friendly service
- Conducted regular audits of the front desk area to ensure accuracy of information stored in the system
- Performed daily administrative tasks such as data entry, answering phones, and responding to emails in a timely manner
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO05.2021
Skills
- Communication skills
- Customer service
- Teamwork
- Organizational skills
- Marketing & business
- Computer skills (Microsoft Office, Word, Citrix, Google, Apple, etc)
- Proficient with Canva, CapCut, etc
- Documentation skills
- Problem solving
- Social media & content creation
- Childcare & development
- Artistry & crafting
- Proficient reading & writing skills
- Math skills
- Sales
- Detail-oriented
- Health conscious
Affiliations
- Fashion Design & Modeling
- Gardening
- Holistic Health Practices
- Crochet
- Jewelry Creator
- Sacred Birth Guide
Awards
National Honors Society
Timeline
Inbound Call Center Representative
Rose International
05.2022 - 12.2022
Preschool Teacher
Kids Kamp
11.2021 - 02.2022
Sales Manager
North Inc.
09.2021 - 11.2021
Front Desk Agent
Courtyard by Marriott
04.2021 - 09.2021
High School Diploma -
Jefferson City High School