Karla Burch
Las Vegas,NV
Summary
Successful sales professional with 10+ years experience and Million Dollar sales award achievement.
Sales/Marketing Customer Service skills & Leading Entertainment experience in the industry as a lead singer for 20+ years
Overview
31
31
years of professional experience
1
1
Certification
Work History
Inbound Call Center Representative
Hilton Grand Vacations Club
Las Vegas, Nevada
02.2025 - Current
- Sells mini-vacation packages for various property locations while adhering to the corporate Telemarketing rules.
- Provide appropriate and accurate information about Hilton Grand Vacations, HGVC resorts, off-site accommodations, promotions, and premiums.
- Build interest and excitement about the HGVC mini-vacation package for the prospects.
- Treat every potential customer with professionalism, courtesy, and respect.
Bilingual Contact Center Representative
Wyndham Destinations
Las Vegas, NV
01.2021 - 02.2025
- Work from home representative for Contact Center Reservations, Customer service & selling vacation packages
- Million Dollar Sales Award Achievement 2023
Sales & Marketing Agent
Wyndham Destinations
Las Vegas, NV
01.2019 - 07.2020
- Serve as a positive and professional brand ambassador for Wyndham Destinations.
- Greet, present and incentivize prospective customers to attend a sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals.
- Make sales-tour reservations and collect required deposits.
Bilingual Sales/Marketing
Diamond Resorts
Las Vegas, NV
01.2015 - 12.2018
- Engage face-to-face with guests staying at our resort properties to promote opportunities to meet with our concierge team.
- Educate guests about available services, pointing them to Marketing Desk locations, and sharing promotional material
- Serve as a point of contact for resort guests and visitors to receive information on how to participate in resort promotions.
- Receive guest requests and ensure that appropriate actions have been taken.
- Answer inquiries pertaining to the resorts amenities, services, policies, area attractions, dining, and directions.
- Communicate with other departments as needed via telephone
- Answer a variety of questions for guests pertaining to their tour.
- Provide exceptional customer service
- Assist managers and supervisors with special projects as assigned.
- Answer technical and procedural questions from lower level associates.
Banquet Server (On-call)
Renaissance Las Vegas Marriott
Las Vegas, NV
01.2013 - 12.2015
- Performing food and drink serving duties at dinners and special events while interacting with guests in a positive, friendly, and efficient manner.
- Carrying plates of food on trays and serving guests.
- Keep glasses filled remove each round of plates and replenish utensils.
- Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet.
- Maintain high standards of safety and cleanliness.
- Adhere to grooming and appearance standards.
Lead Singer Performer
Hysteria Live Orchestra
Las Vegas, NV
01.1995 - 12.2015
- Memorized musical selections and routines, or sing followed printed text, musical notation, or customer instructions.
- Interpreted or modified music, applying knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
- Observed choral leaders or prompters for cues or directions in vocal presentation.
- Performed on television, radio, or movie productions.
- Practiced singing exercises and study with vocal coaches, to develop their voices and skills and to rehearse for upcoming roles.
- Seek out and learned new music that is suitable for live performance and/or recording.
Lead Singer Performer
SeaWorld San Antonio
San Antonio, TX
01.2005 - 01.2006
- Sang lyrics during performances with the goal of entertaining audiences.
- Conveyed emotion including joy, sadness, revenge, heartbreak, or conflict in songs.
- Sang different styles, including pop, jazz, rhythm and blues, rock, or country.
- Arranged instruments to accompany vocals, such as piano or saxophone.
- Applied knowledge of harmony, melody, rhythm, and voice production during numbers.
- Rehearsed with ensemble or director of production.
- Trained or prepped voice using different melodies and ranges.
- Projected voice so all of audience can hear.
- Observed director's cues on stage.
- Studied and memorized music.
- Provided backup vocals.
- Recorded demos of songs in studios.
- Worked with producers to fine-tune songs or albums.
- Collaborated with managers or agent who handled administrative details, found work, and negotiated contracts.
Education
High School Diploma -
Del Rio High School
Del Rio, TXSkills
- Team player
- Strong Leadership skills
- Phone etiquette
- Customer service
- Fluent
- Communication skills
- Customer Service oriented
- Problem solving
- Attention to detail
- Proficient in Microsoft Office Suite
- Customer support
- Bilingual in English and Spanish
- Maximizing efficiency
- Creating rapport with clients
- Sales
- Marketing
- Training management
- Reservation systems
- Bilingual communication
- Conflict resolution
- Product knowledge
- Call center operations
- Resolving issues
- Sales closing
- Payment processing
- Interpersonal skills
- FLUENT IN SPANISH
Certification
Driver's License
Timeline
Inbound Call Center Representative
Hilton Grand Vacations Club
02.2025 - Current
Bilingual Contact Center Representative
Wyndham Destinations
01.2021 - 02.2025
Sales & Marketing Agent
Wyndham Destinations
01.2019 - 07.2020
Bilingual Sales/Marketing
Diamond Resorts
01.2015 - 12.2018
Banquet Server (On-call)
Renaissance Las Vegas Marriott
01.2013 - 12.2015
Lead Singer Performer
SeaWorld San Antonio
01.2005 - 01.2006
Lead Singer Performer
Hysteria Live Orchestra
01.1995 - 12.2015
High School Diploma -
Del Rio High School