Kayla Carroll
Apache Junction,AZ
Summary
Financial Crimes Analyst with extensive experience at Wells Fargo Bank, specializing in regulatory compliance and risk management. Demonstrated success in enhancing internal controls and formulating effective policies. Skilled in cross-functional collaboration and training, resulting in improved BSA compliance and operational efficiency. Dedicated to promoting accountability and risk awareness within organizations.
Overview
11
11
years of professional experience
Work History
Financial Crimes Analyst II – Officer
City National Bank
01.2023 - Current
- Under direction of the BSA Risk Manager, responsible for the periodic BSA internal controls testing function of the Bank’s risk assessment program.
- Responsible for monitoring, analyzing, and escalating issues and concerns related to BSA, AML, OFAC, and the USA PATRIOT Act Components of the Bank’s BSA Program while utilizing sound and current compliance industry standards and practices.
- Assist in the development of new and/or update policy and procedures related to BSA, AML, OFAC, and the PATRIOT Act Bank wide.
- Plays a key role as a liaison with colleagues throughout the organization related to Financial Crimes.
- Carries out compliance monitoring, internal control risk assessments, and internal controls testing program ensuring that there are adequate processes, procedures, and internal controls to promote and effective BSA control environment.
- Works directly with the line of business as a consultant to develop and support the business’s risk self-assessment programs.
- Performs scheduled and periodic testing of overall business processes and controls related to the implementation and management of the bank’s products and services, to identify compliance gaps and risk exposure.
- Analyzes and evaluates compliance risks and recommends changes to policies, procedures, and processes to reasonably ensure risk-based and appropriate controls are instigated and maintained.
- Partners with business units to remediate BSA, AML, OFAC, and the USA PATRIOT Act compliance findings identified in risk assessments, internal audits and/or regulatory examinations.
- Maintains up to date Compliance Audit follow-up log for outstanding BSA-related Audit and OCC Examination Issues, and the BSA Risk Assessments Open Issues Log.
Senior Control Management Associate
Wells Fargo Bank
01.2020 - 01.2023
- As Senior Control Management Associate at Wells Fargo Bank, hold accountability for overseeing and enhancing bank's control environment to ensure compliance with regulatory requirements and internal policies.
- Execute widely ranging functions, including conducting risk assessments, evaluating control processes, and identifying areas for improvement.
- Collaborate closely with cross-functional teams to develop and implement effective control solutions, monitor effectiveness, and report on control performance to senior management.
- Instrumental in shaping bank's risk management strategy and fostering culture of compliance and risk awareness.
- Assess internal control design, policies, systems, and performance of business partners, delivering upgrade recommendations, resulting in enhanced operational efficiency.
- Lead business process mapping, identifying risks, designing controls, and presenting action plans to rectify deficiencies, promoting stronger process integrity.
- Analyze issue root causes, collaborate with business partners to establish corrective action plans, and resolve control weaknesses, ensuring enhanced risk mitigation.
- Execute Risk and Control Self-Assessment (RCSA), pinpointing gaps and control deficiencies, driving proactive risk mitigation strategies.
- Spearhead Fraud and Claims system implementation, facilitating Claims 2.0 system rollout, ensuring compliance with regulatory requirements, and addressing controls pre-implementation.
- Execute controls for money movement in claims group, streamline dual-control approvals, and recommend improvements for senior leadership consideration.
- Support Issue Management team post RCSA by completing issue intake forms and developing corrective action plans, continually achieving timely issue resolution.
- Ensured efficient compliance management by collaborating with audit partners to expedite handling of risk and control requests.
Risk & Control Consultant
Wells Fargo Bank
01.2018 - 01.2020
- Conduct thorough risk assessments and analyze data to identify vulnerabilities and compliance issues.
- Evaluate and enhance risk management processes and control frameworks.
- Collaborate with cross-functional teams to develop and implement effective control strategies.
- Ensure regulatory compliance and safeguard the bank's assets.
- Contribute to continuous improvement of risk management practices.
- Promote culture of accountability and risk awareness within the organization.
- Addressed Governance and Financial Crimes-related issues for Wells Fargo Auto Finance.
- Conducted reviews of exit customer relationships, politically exposed individuals, and high-risk customers, enhancing due diligence and compliance.
- Supported the Fraud oversight program by creating reporting to identify fraud patterns in defaulted auto loans, benefiting the business; reconciled Unusual Activity Reporting (UAR) data monthly for reporting.
- Contributed to Inherent Risk Assessments for both Indirect and Direct Auto, assessing overall business risk.
- Evaluated customer exits across the consumer banking group, verified eligibility for banking relationships, and conducted OFAC and BSA hotlist reviews for the business.
- Orchestrated consumer banking closure requests for relevant line of businesses.
- Championed all facets of monthly reporting, comparing 3rd party auto dealers to the BSA hotlist to unearth potential business exit relationships.
Research Remediation Analyst
Wells Fargo Bank
01.2017 - 01.2018
- Analyzed and resolved customer account discrepancies and issues.
- Conducted in-depth research to identify root causes of account errors.
- Collaborated with cross-functional teams to implement corrective measures.
- Reviewed and validated account transactions and records for accuracy.
- Utilized data analysis tools and software to streamline research processes.
- Prepared comprehensive reports summarizing research findings and solutions.
- Ensured compliance with regulatory guidelines and internal policies.
- Spearheaded diverse projects within a condensed timeframe, involving varying systems and procedures.
- Generated and delivered comprehensive training documentation for new hires.
- Supported SCRA-related military orders review and achieved successful remediation for numerous affected customer accounts.
- Detected root causes and collaborated with management to optimize process/procedure documentation.
- Conducted 1st and 2nd level quality reviews on regulatory-intensive projects, ensuring precision and compliance.
- Contributed to the execution team, addressing Direct Auto and Dealer Services remediation for affected customers.
Operational Risk Consultant
Wells Fargo Bank
01.2015 - 01.2017
- Conducted risk assessments to identify operational vulnerabilities.
- Collaborated with teams to develop and implement risk mitigation strategies.
- Analyzed data and provided actionable insights to enhance operational risk management.
- Reviewed and assessed processes to ensure compliance with regulatory requirements.
- Prepared and presented comprehensive reports on risk assessment findings.
- Facilitated training sessions to promote risk awareness and compliance.
- Evaluated control frameworks and recommended improvements to minimize risk exposure.
- Inspected completed accounts to ensure adherence to departmental quality assurance standards, offering coaching for improvement opportunities.
- Trained policies and procedures to new hires and provided continuous guidance to team members.
- Reviewed suspected elderly and abuse claims, filed Suspected Financial Abuse Referrals as needed, and followed up with state adult protective services and authorities for investigations.
- Validated fraudulent transactions, established fraud files, employed various research techniques for issue resolution, reconciled and summarized fraud losses, and reported to Unusual Activity Report log; maintained trend logs and conducted monthly fraud reporting.
- Implemented and monitored risk-based programs, pinpointing operational risks resulting from inadequate processes while maintaining role balance.
- Investigated fraud in Auto accounts, scrutinizing for internal and external fraud or identity theft instances.
Education
Bachelor of Science - Criminal Justice Administration
Colorado State University-Global
Denver, CO06.2022
Skills
- Regulatory compliance
- Risk management
- Policy development
- Auditing and monitoring
- KYC and due diligence
- Financial crime prevention
- Internal controls testing
- BSA compliance
- RCSA
- Business process management
- Project management
- Training and development
- Cross-functional collaboration
- Reporting and documentation
Timeline
Financial Crimes Analyst II – Officer
City National Bank
01.2023 - Current
Senior Control Management Associate
Wells Fargo Bank
01.2020 - 01.2023
Risk & Control Consultant
Wells Fargo Bank
01.2018 - 01.2020
Research Remediation Analyst
Wells Fargo Bank
01.2017 - 01.2018
Operational Risk Consultant
Wells Fargo Bank
01.2015 - 01.2017
Bachelor of Science - Criminal Justice Administration
Colorado State University-Global
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