Kayla Carver
Knoxville,TN
Summary
Professional with strong background in medication management and patient care. Skilled in accurate medication history collection, data entry, and patient communication. Known for effective teamwork, adaptability, and delivering reliable results in fast-paced environments. Adept at utilizing electronic health records and collaborating with healthcare professionals to ensure patient safety and optimal outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medication History Technician
Bristol Regional Medical Center
Bristol, TN
03.2025 - Current
- Conducted comprehensive medication history interviews to ensure accurate patient records.
- Collaborated with healthcare teams to verify medication lists and reconcile discrepancies.
- Implemented standardized procedures for collecting medication information, enhancing consistency in workflows.
- Trained new staff on best practices for medication history documentation and patient interaction.
Senior Certified Pharmacy Technician (CPhT)
Walgreens Boots Alliance
Knoxville, TN
05.2023 - Current
- In my role of Senior Technician, my responsibilities included engaging with patients to ensure all their healthcare needs were met, providing an efficient and positive customer experience for all patients, and ensuring daily pharmacy operations were completed in a timely manner. I worked with other pharmacy staff to ensure we are working towards our goals together as a team. I helped train and work with new employees on resolving issues and providing better customer care. Some of the daily responsibilities I complete include, but are not limited to: Put away orders, resolved inventory exceptions, enter and administered vaccines, maintained a clean queue, and worked to resolve issues with prescriptions on a daily basis. I work daily on engaging with company goals and offering services to our patients.
Certified Store Manager
Walgreens
Knoxville, TN
01.2018 - Current
- Manage front-end and pharmacy operations
- Inventory management
- Coach and develop team members
- Work with upper management to discuss performance and set goals
- Create schedules, manage invoices, workflow, and delegate projects to management team
- Manage payroll via kronos for all hourly and salary team members
- Develop relationships with team members, customers, and vendors, engage in personal development meetings with direct reports
- Ensure all OSHA requirements, federal/state regulations are met through monthly audits
- Assist pharmacy with workflow, inventory, and customer experience
- Assist with community events and outreach programs
- Assist store manager with any tasks or projects outside of regular job responsibilities
Education
Bachelors of Business Administration - Business Administration
King College
Bristol, VA12-2017
Associates of Applied Science - Business Management
Community College
Blountville, TN12-2016
Skills
- Team Leadership
- Communication
- Payroll Processing
- Employee Scheduling software
- Time management, planning
- Customer service skills
- Interpersonal relationships
- Delegation
- Administrative experience
- Human resources experience
- Problem solving skills
- Ambitious, goal-oriented
- PTCB Certified
- Cash Handling
- Medical Billing
- Retail Management
- Store Management Experience
- Recruiting
- Pharmacy Technician Experience
- Kronos
- Employee Orientation
- Compounding Medications
- Management
- Prescription verification
- Medication reconciliation
- Pharmacy software proficiency
- Dosage calculation
Certification
- Pharmacy Technician License April 2018 to April 2028
- PTCB Certification February 2019 to February 2027
- Medication History Certification via NPTA
Timeline
Medication History Technician
Bristol Regional Medical Center
03.2025 - Current
Senior Certified Pharmacy Technician (CPhT)
Walgreens Boots Alliance
05.2023 - Current
Certified Store Manager
Walgreens
01.2018 - Current
Associates of Applied Science - Business Management
Community College
Bachelors of Business Administration - Business Administration
King College